I always receive very good service at this dealership.
9/9/2022
Jose G. VERIFIED CUSTOMER
We thank you, the service and the treatment we received from all the personnel is always amazing. THANK YOU Shelby!
9/9/2022
James S. VERIFIED CUSTOMER
The service folks got my vehicle in ahead of the scheduled appointment and resolved the problem in minutes. Great service and a great experience.
9/9/2022
Jose A. VERIFIED CUSTOMER
Employee Was rude
9/9/2022
Stacy M. VERIFIED CUSTOMER
I had an 11 am appointment for an oil change and was told it would be about 1.5 hrs. After 2.5 hrs I had to go ask what was taking so long. I was told they were backed up so it would only be about 15 min more. 30 min later (total of 3 hrs waiting for an oil change), I finally got my car.
Same thing happened to my husband when he took it in for a scheduled appt to get new tires but he waited 4 hrs!
Something has to be done about these ridiculous wait times. People have work and lives they have to get back to! This is the only Toyota dealership I’ve had this issue with. Usually in and out within an hour.
No compensation for my time was even offered. They could have at least thrown in the $10 FOB battery replacement I needed!
9/9/2022
Carmen B. VERIFIED CUSTOMER
I love that when both my cars ended up with issues Daniel was able to get them taken care of the same day, when originally only had 1 scheduled.
9/9/2022
Raul R. VERIFIED CUSTOMER
Like always, fast and timely service
9/9/2022
M H. VERIFIED CUSTOMER
Great service, always!
9/8/2022
Joanne B. VERIFIED CUSTOMER
I was happy with customer service today and the short amount of time I had to wait.
9/7/2022
Ellen B. VERIFIED CUSTOMER
Matthew was very courteous and polite when I pulled into get my oil changed. And he also informed me of some other issues that I need to have repaired as soon as I can.
9/7/2022
Danny B. VERIFIED CUSTOMER
Nothing to add.
9/7/2022
Erica S. VERIFIED CUSTOMER
Matthew was very nice answering all my questions. I received a good customer service from him.
9/7/2022
Gary T. VERIFIED CUSTOMER
Excellent service today!
9/7/2022
Kathy L. VERIFIED CUSTOMER
Outstanding personnel and service. I highly recommend. Toyota to everyone . Thank you to Jay, and everyone
else. Love the people, service and the considerate helpful management. Thank you to all!
9/5/2022
Lynn T. VERIFIED CUSTOMER
The only thing is the recall notice keeps popping up my car screen. Is there any way to remove it to keep that from happening? (I’m assuming that the recall was taken care of) Other than that, completely satisfied.
Thank you!
Lynn T
9/5/2022
Candy O. VERIFIED CUSTOMER
He was very quick and efficient answered our questions and got our car back to us quickly
9/5/2022
Brenda L. VERIFIED CUSTOMER
I scheduled an appointment to check a tire light that keeps coming on and change differential fluid recommended at previous appointment. They were 3 weeks out. When I checked out advisor indicated that the transfer case was not changed, it was missed. Ok, but I was there waiting for 3 1/2 hours, and I need to come back!?! A little disappointed in service but understand the lack of workers and parts.
I have always had exceptional service with ALL associates at the Kennewick, Toyota - excellent customer service????