Was very satisfied with the service @ was very helpful.
9/2/2022
Donnie P. VERIFIED CUSTOMER
When your point of contact calls and tells a person their vehicle is ready, it should not take an additional 30 minutes to complete the paper work. I was disappointed that I had ti wait to get done and on my way.
9/2/2022
Frank N. VERIFIED CUSTOMER
It would be nice if you would wash vehicles after maintenance .
9/1/2022
Ron S. VERIFIED CUSTOMER
They said 1 to 1.5 hours for the service. I set in the lobby for 2.5 hours. Why do I even make an appointment?
9/1/2022
Susan B. VERIFIED CUSTOMER
Juan is fabulous! He was highly professional, responsive, and knowledgeable. Would love to see him in a tip top position in your company!
9/1/2022
Rebecca M. VERIFIED CUSTOMER
He was very helpful. Thanks
9/1/2022
James S. VERIFIED CUSTOMER
Raul got us in for service ahead of anticipated and finished the service at ahead of the committed schedule. All aspects of the interactions and service were exemplary. Thank you!
9/1/2022
Roger H. VERIFIED CUSTOMER
Professional Service!
8/31/2022
Kevin M. VERIFIED CUSTOMER
Even though I didn’t have an appointment, they fit me in the Express service. My battery was checked by them and found out my juice level was super low. I may not be able to come back tomorrow, I may have to be towed. Therefore, Toyota got me in ASAP. I’m so grateful!
8/31/2022
John E. VERIFIED CUSTOMER
I made an appointment for 11:30. I was told it would be done at 12:45 or 1:00 at the latest. At 1:30 I went to the service desk and asked about my vehicle. I guess a check was made and determined I needed brakes all around and my paperwork must have been put aside. The service writer went out to ask the technician if the rotor’s could be resurfaced. The answer was no, I was given an estimate for repairs and asked if I wanted to get the work done now. I said no. I’d already spent way more time at the dealership than I should have and didn’t want to hang around for another few hours. Ultimately I spent about 2.5 hours to have my oil changed.
8/31/2022
Obioma O. VERIFIED CUSTOMER
The vehicle was left ver dirty with dirt and gravel on the driver side floor. Never happened before.
8/31/2022
Kimberly D. VERIFIED CUSTOMER
Very satisfied with the service. Raul was very friendly and answered questions I had. ????????
8/31/2022
Joel S. VERIFIED CUSTOMER
Everything was satisfactory, thank you.
8/31/2022
Forrest J. VERIFIED CUSTOMER
I purchased my Tacoma at Toyota of Tri-Cities and have returned each time service was due. I have always been pleased with my experience.
8/31/2022
Edith H. VERIFIED CUSTOMER
I had to wait a long time to get an appointment but the appointment was well worth the wait. I felt like I got a thorough inspection and that my vehicle is properly serviced to avoid problems that could have popped up without the service I got today.