The service took 2 hours…appeared the car was done but paperwork was not addressed in a timely matter. When I went to my car it still had plastic on seat, number on rear view mirror… paper on floor and a pen in the passenger seat. The service tech was short and less than stellar customer concern. Long wait lines yo talk to a service rep when questioning status of service.
8/31/2022
Greg C. VERIFIED CUSTOMER
Service Department accommodated my timing. Express service is great when you don’t need vehicle back right now but need service before next available appointment
8/30/2022
Madison H. VERIFIED CUSTOMER
They literally didn’t do the thing I came in for…. I’m not satisfied or happy at all. Thx.
8/30/2022
Ariah Y. VERIFIED CUSTOMER
The process went really smooth and I am very happy with the outcome. Raul kept in constant contact throughout each step of getting my windshield replaced.
8/29/2022
Mandy O. VERIFIED CUSTOMER
Brianna was amazing! She deserves a raise. You definitely want to keep valued employees like her. She will keep customers happy and returning for great service.
8/28/2022
Maricela C. VERIFIED CUSTOMER
I know I didn’t have an service appointment but to check in was to long. If the car has been serviced before it should just be a quick ODO check and sign next required service. It wasn’t my case. The gentleman was nice but could be better if it doesn’t take that long from my arrival and me leaving.
8/28/2022
Elizabeth G. VERIFIED CUSTOMER
Brianna was very helpful and nice!
8/28/2022
Allison D. VERIFIED CUSTOMER
Matthew was very professional, kind, and engaging.
8/27/2022
Jamal A. VERIFIED CUSTOMER
N/A
8/27/2022
Ruth V. VERIFIED CUSTOMER
Everyone is always very polite and attentive.
8/27/2022
Michael B. VERIFIED CUSTOMER
Raul always does a great job!! He is the only one I trust with my Toyota and Lexus!!
8/27/2022
Bernie R. VERIFIED CUSTOMER
It took 7 days to get the right part and a gasket!! It cost $400 to replace a windshield washer tank and one little bulb in dash. I think for waiting THAT long for my vehicle I should have gotten a price break besides my rewards discount. May have to tackle some of this stuff my self or turn to another repair shop.
8/27/2022
Lynda M. VERIFIED CUSTOMER
We appreciated the thorough inspection of our vehicle and recommendations for further service. We didn’t get the service sticker on our windshield however!
8/27/2022
Jennifer B. VERIFIED CUSTOMER
The service i received was fine. But I did not appreciate making an appointment and then being put with the walk-in express service.
8/27/2022
Mary B. VERIFIED CUSTOMER
No sound on tv in the waiting area. You could set it to show captions for those who sit there for a while. Silly but it would make a f
Difference on passing time. Otherwise, thank you for such good customer service
8/27/2022
Mia F. VERIFIED CUSTOMER
Shelby was awesome and super helpful
8/26/2022
Raquel M. VERIFIED CUSTOMER
Completely satisfied, service with a smile, and professionalism. ????
Thank you Matthew
8/26/2022
Sandra B. VERIFIED CUSTOMER
Every person I dealt with was excellent!
8/26/2022
Maria P. VERIFIED CUSTOMER
Your team is remarkable, always friendly and willing to go the extra mile when it comes to customer service. Thank you Toyota of Tricity!