Your service team needs more help. I had to wait longer than usual to check in. The customer service rep in repair/maintenance was curt. Overall I dread having to deal with your company.
8/23/2022
Chris O. VERIFIED CUSTOMER
Matthew was very friendly and made the entire process easy. We will be back in the future for our vehicle services
8/23/2022
Noralu A. VERIFIED CUSTOMER
Taking care of my car, Is taking care of me. Thank you so much!!
8/23/2022
Sally A. VERIFIED CUSTOMER
Daniel did an awesome job! However the team in the service area were overwhelmed and a bit rude!!! When you walk up to the desk and they have several orders ahead of you and there is no one standing there & it’s stated they need to do them first! And a second window again empty space and it’s stated they are not ready to wait on you yet! Quite rudely …..Maybe a number system would work better!
8/23/2022
James H. VERIFIED CUSTOMER
Long wait for a scheduled appointment. I called Spectrum with a service problem so that consumed most of my wait.
8/23/2022
Colleen E. VERIFIED CUSTOMER
Customer Service is always impeccable.
8/23/2022
JAMES K. VERIFIED CUSTOMER
Toyota service department is one of the two reasons we buy Toyota csrs. The other reason is the cars have all been good, well made cars.
8/22/2022
Van N. VERIFIED CUSTOMER
Very fast service and very nice people
8/22/2022
Allison S. VERIFIED CUSTOMER
Thank you Kevin! Great job on excellent customer care and service! :)
8/22/2022
Alicia S. VERIFIED CUSTOMER
Even when I was wrong and went the day I didn't have an appointment, she accommodated me and my car was serviced that day.
She made my day.
8/21/2022
Karen B. VERIFIED CUSTOMER
It took the service manager to get me a place in line so I could get my vehicle services. They wanted me to wait 5.5 hours for an oil change. Not feeling like Toyota is too busy to take care of their customer’s car service needs.
8/21/2022
Dean P. VERIFIED CUSTOMER
Matt was very attentive to me and my truck.
8/21/2022
Daniel G. VERIFIED CUSTOMER
The customer service lady that helped us provided excellent service. It’s nice to see a person that enjoys their job.
8/21/2022
Allison A. VERIFIED CUSTOMER
Just a great experience, Stacey was thorough, friendly, and a reminder that there is still great service out there. Thank you for fitting me in on short notice!!
8/21/2022
**** T. VERIFIED CUSTOMER
I was excited to see that Jeri made the move from Audi to Toyota, and now works your reception! She is wonderful! I was sad to see that the very friendly "cookie lady" has no stool to sit on all day long. That would be painful for me. I hope next time I come, she has a bar stool!!!
8/20/2022
Mario C. VERIFIED CUSTOMER
Todo estuvo bien Gracias muy buen servicio
8/20/2022
Raymond L. VERIFIED CUSTOMER
If it were not for Jomi's help I might think about taking my car somewhere else.
8/19/2022
Ron J. VERIFIED CUSTOMER
Job was done as expected.
8/19/2022
Lori H. VERIFIED CUSTOMER
I discovered the lid on my spare tire compartment was not refastened. They didnt change sticker showing when next oil change was due. There may be more wrong that I havent discovered yet. Not the normal service I've received in past.
8/19/2022
Marco G. VERIFIED CUSTOMER
Good servuce and the People treat good all customer