Everything went smoothly and everyone was professional. I appreciate that everyone valued my time. A salesman talked with me so time went by quickly.
7/27/2022
Carmelita S. VERIFIED CUSTOMER
It was excellent work.
7/27/2022
Melissa F. VERIFIED CUSTOMER
Great job, felt like I was important to there business, and informed me of items I would need to replace next service, air filter…
7/26/2022
John V. VERIFIED CUSTOMER
Shelby, like all the other service agents I have worked with are fantastic. They take the time to listen to the customers needs, communicate frequently on the status, and go over what was done and make recommendations.
7/26/2022
Gregory M. VERIFIED CUSTOMER
Your staff that is choosing to mask should wear them over their nose and mouth rather than on her chin. The big guy in the corner keeps his mouth covered up but has his nose out and the younger female just wears her mask on her chin.. It is an insult to everyone who has gotten seriously Ill or died over the past two years to do that. The Assumption by your customers is that someone that is doing that has chosen to not get vaccinated but instead wear a mask and yet refuses to wear a mask. They are basically flipping off your management and rules and customers. I have Lost members of my church and seen business associates hospitalized over a month. It’s not a joke or a conspiracy.
7/26/2022
ANNEXTA D. VERIFIED CUSTOMER
David has always been great! Him and the service crew got me in and out perfectly and relieved a lot of the stress I had today. It was a great experience.
7/26/2022
Kent B. VERIFIED CUSTOMER
Quote over the phone was $170 for key and fob, $309 at checkout. Quote,$1,064+tax for new water pump, $700 at a reputable mechanic and shop with original Toyota parts. You tell me?
7/25/2022
Albert K. VERIFIED CUSTOMER
Awesome!
7/24/2022
Michael P. VERIFIED CUSTOMER
The key drop is in a bad location and should be located by one of the service doors. The personal customer service was very good
7/24/2022
April S. VERIFIED CUSTOMER
Jomi Gross provided exceptional customer service. I feel she went above and beyond to make my experience having to travel out of town to get my windshield replaced the most comfortable and easy as possible. I really appreciated her.
7/23/2022
Toni H. VERIFIED CUSTOMER
My son's car broke down suddenly and we had it towed to Toyota of Tri-Cities. Even though their schedule was full for 2 weeks, Jomi managed to get it in to the mechanic to find the problem and fix it by late the next day. She also brought to our attention some other items that needed to be done, such as replacing spark plugs, to avoid future break-downs. Jomi showed us such excellent customer service and we are thankful for it.
7/23/2022
Henry H. VERIFIED CUSTOMER
Job well done. I was late for my appointment
and my car was in and out and a job well done.
7/23/2022
Cristina N. VERIFIED CUSTOMER
As always, satisfied with the service team, and will continue to do business there.
7/23/2022
Carlos R. VERIFIED CUSTOMER
Employee was really helpful and tried to solve issue as fast as possible and provided updates.
7/23/2022
John D. VERIFIED CUSTOMER
No comments. The service and appointment were fine.
7/23/2022
John M. VERIFIED CUSTOMER
Apparently your service techs lost my lug key in Feb. Nobody ever told me. Now I'm getting one ordered, which is great, but I'm going into back country Monday and need to get my lug lockers off and I wish that you could have offered me a fix rather than leaving me high and dry.
7/23/2022
John B. VERIFIED CUSTOMER
Everything was great
7/23/2022
Richard H. VERIFIED CUSTOMER
Raul and all the service staff have been very good, the hands on mechanic’s work was very professional and clean. Shout out to Jomie she has always been their supporting these larger repairs. As always you folks are my go to team thank you!
RD Hoglen
7/22/2022
Juanita A. VERIFIED CUSTOMER
Matthew was very friendly and courteous. He was ready to answer any questions that I might have had. When the service was completed, he came out to inform me of that and escorted me to the service desk. I was very at ease with the Toyota staff. I have had my car serviced here since moving to the Tri-cities. I have always found the staff and the service top rate. Thanks.
7/22/2022
Monte P. VERIFIED CUSTOMER
Yes very happy. Got me in and out with a short wait. Answered my questions. Good job