Zach was especially competent and helpful at answering my questions regarding tires and alignment. Appreciated also your willingness to reschedule my appointment with minimal notice!
6/3/2022
Mark G. VERIFIED CUSTOMER
Good job
6/3/2022
Steven M. VERIFIED CUSTOMER
Service was courteous, friendly and helpful as usual. Hourly charge for diagnosis 159 dollars/ hour was understandable. But charging 80 dollars for replacing a headlight bulb that takes less than two minutes seemed extreme.
I like the service department but will start putting in my own light bulbs????
6/2/2022
Dave H. VERIFIED CUSTOMER
All was good ????
6/2/2022
Brian D. VERIFIED CUSTOMER
Before spending a significant amount of money I would have appreciated more feedback on options. For example, the rep could have acknowledged that the cost of repairs would be high and might be reduced by having the work done at an alternate facility. An explanation that the costs are high because Original equipment is better and the Toyota mechanics are better trained and have specialised equipment (if true) would have eased the pain!
6/1/2022
Evelyn H. VERIFIED CUSTOMER
Shelby was very friendly, and explained what was wrong and had the part ordered and put on the car in a timely manner. She was a pleasure to deal with.
6/1/2022
Valjeanne M. VERIFIED CUSTOMER
Zack and his team did a terrific job in getting the cosmetics fixed on my new Highlander but I am still having issues with my radio that I brought in and they fixed
5/31/2022
Cheryl G. VERIFIED CUSTOMER
Jay was wonderful.
I am disappointed that the dealership does not offer a shuttle service or loaner. Every other dealership in this area that I have purchased my cars at ( Honda & VW) have washed my car and had a shuttle service if needed.
5/28/2022
John P. VERIFIED CUSTOMER
No idea who Jay is. He wasn’t who checked me in.
5/28/2022
Jessie R. VERIFIED CUSTOMER
When I came in by appointment, I was told it might take close to 2 hours. Was happy when it was done in 1 hour! Good job, Zach Don!
5/26/2022
Rade P. VERIFIED CUSTOMER
Zach is amazing! He should repeat for employee of the year!
5/26/2022
Alfredo C. VERIFIED CUSTOMER
Very well done! Thank you!
5/26/2022
Dawn M. VERIFIED CUSTOMER
Thank you for the quick friendly service today!
5/26/2022
Jamie W. VERIFIED CUSTOMER
Shelby was awesome.
5/26/2022
Ed L. VERIFIED CUSTOMER
Prompt service
5/26/2022
LISA M. VERIFIED CUSTOMER
Good work
5/26/2022
Jack H. VERIFIED CUSTOMER
Have a good day.
5/26/2022
Dan P. VERIFIED CUSTOMER
Dan my service guy was great, but whoever changed my oil did a horrible job left fluids and oil all over the front of my car I had just washed and I have oil all over my driveway that has never happened before, Dan sent it back for them to clean up, going to wash my motor and underneath car now and try to clean up there mess and my driveway, I will do my own oil next time.
5/25/2022
Gayle H. VERIFIED CUSTOMER
Jomi is an extremely knowledgeable and caring service provider. She takes time with her customer and truly cares about the circumstances surrounding the customer's vehicle needs. I will refer many of my Toyota owning friends to contact Jomi when service needs arise. Thanks again for providing the kind and responsible service needs.
5/25/2022
Calavah M. VERIFIED CUSTOMER
In for a 1 year check and an oil change. Arrived home not realizing I had been leaking oil since leaving your parking lot. I first noticed a puddle of oil on my garage floor! With a trail of oil leaks down my driveway into the street! I called tri-city toyota to tell you of the problem. I checked the oil cap and oil level. as directed by your service advisor. My tundra was taken back to the shop. I was told that the plug “O” ring had failed. They replaced the O ring and topped off the oil. No further leaks have been found. BTW the parking spot where I picked up the truck had an oil spot where the truck was parked. If there is another oil change for my tundra at this dealership I will have the service advisor Drive it to me and I will check for a leak.
I’m not real happy. I would expect this problem from the local Jiffy Lube but not a certified toyota dealership!