Juan did as always an amazing job explaining what service my tacoma needed now and in the coming future, sharing the resulting diagnosis and answering any question I have. He ensures my truck gets done what it needs while considering my waiting time and making sure I am out on my way as soon as possible. He does a great job. As I have mentioned before, I drive all the way from Yakima because it is the people at Toyota of Tri-cities that does all the difference. I look forward to my next service.
5/25/2022
Joshua W. VERIFIED CUSTOMER
First let me say Rual was terrific and I couldn’t be happier with his honesty and service. His communication and service was great. My issue is when I came to pick up the car. Tomi or Somi or whatever her name is couldn’t be more rude. I walked up and said something I’m sure that is annoying and you guys deal with constantly. I said, I have a Sienna out there, nothing else, I realize there is more info that she needs. However, she looked at me like I was an idiot and said, “ok, and? Did you want to tell me if your picking up or dropping off”. I said picking up, and she said nothing, just stared at me like I was an idiot until I realized she needed my name. I get, I’m a nurse, I deal with stupid all the time, but she was as rude as I have treated in quite some time. I would like you to know, I will never step foot in that dealership again. I have a 2021 sienna, and I will be taking it to Rodgers. Will you also let Diego know, I bought my 08’ Tundra, 13’ Tacoma, 18’ highlander and 19’ Tundra from him, I will never be back and that being treated this way by Tomi or whatever, is 100% the reason why. She is so rude and I will spend my money elsewhere. Have a great day.
5/22/2022
Logan S. VERIFIED CUSTOMER
Excellent customer service
5/22/2022
Joel C. VERIFIED CUSTOMER
Losing the shuttle service **** :/
5/22/2022
Jessica A. VERIFIED CUSTOMER
Good service
5/22/2022
Ivonne T. VERIFIED CUSTOMER
Juan was so helpful and knowledgeable!! He explained ver my car might need in to be service in the future!! He was just excellent
5/22/2022
Larry S. VERIFIED CUSTOMER
Jomi was exceptionally kind and professional. I look forward to working with her again on my next visit.
5/22/2022
Leslie G. VERIFIED CUSTOMER
Very helpful, and soooo nice
5/21/2022
Jeff M. VERIFIED CUSTOMER
Check in was quick and easy. Mario explained the scope of service and pricing. In and out in an hour. Great work
5/21/2022
Kimberly H. VERIFIED CUSTOMER
Mel Sherman was such a great salesman. I felt really comfortable doing business with him and would certainly use him again. He was helpful and knowledgeable and was very good at communication.
5/21/2022
Edith C. VERIFIED CUSTOMER
Satisfied with a quick job well done
5/21/2022
David C. VERIFIED CUSTOMER
Great Job
5/21/2022
Blinn H. VERIFIED CUSTOMER
Very satisfied thank you
5/21/2022
Judith F. VERIFIED CUSTOMER
Jomi is always helpful and is awesome to work with!
5/21/2022
Joanna M. VERIFIED CUSTOMER
Excellent service, thank you!
5/21/2022
ALAN B. VERIFIED CUSTOMER
Great customer service
5/20/2022
Bonnie M. VERIFIED CUSTOMER
jomie and Raul are the best
5/20/2022
Danny H. VERIFIED CUSTOMER
I have had a great experience with Mr Berg.I truly appreciate his expertise!
5/20/2022
Benjamin S. VERIFIED CUSTOMER
Me trataron muy bien estoy muy satisfecho con el servicio que me dieron gracias.
5/20/2022
John M. VERIFIED CUSTOMER
Good: Finished on time.
Not so good: Garth Brooks channel for a solid hour. Can you not find a channel with something for everyone? Thanks