After 1.5 hours waiting, I was told that the previous vehicle took longer and my vehicle hadn’t even started yet. I took my car home without service performed.
4/26/2022
Power Equipment. VERIFIED CUSTOMER
Daniel was extremely professional and took great care of me. Great asset to your team!
4/26/2022
Lee G. VERIFIED CUSTOMER
Great service. Expensive, but good.
4/26/2022
Samantha R. VERIFIED CUSTOMER
LOVE LOVE LOVEEEE the service Toyota gives me everyone is quick, friendly and just over all amazing! Thank you
4/25/2022
Patricia A. VERIFIED CUSTOMER
Zack Don smiled and answered my questions with politeness and made me feel comfortable. Thank you.
4/24/2022
Brenda B. VERIFIED CUSTOMER
Jay did everything right.
4/24/2022
Douglas A. VERIFIED CUSTOMER
We didn’t have a car in for service
4/24/2022
Marlin H. VERIFIED CUSTOMER
Great service
4/24/2022
John K. VERIFIED CUSTOMER
Thank you!
4/24/2022
Diego W. VERIFIED CUSTOMER
Super friendly and presented a very professional but easy going experience. Be good to him! Lol I appreciate his service.
4/24/2022
Jocel A. VERIFIED CUSTOMER
Excellent job ???? ???? ????
4/24/2022
Duane S. VERIFIED CUSTOMER
Excellent service, on time, and even washed the car. Thank you!
4/23/2022
Scott J. VERIFIED CUSTOMER
Service completed before time estimated!!
4/23/2022
David A. VERIFIED CUSTOMER
Zach was very attentive. He did a great job representing you company. A real standout!
4/23/2022
Brett T. VERIFIED CUSTOMER
My latest service experience at Toyota of Tri-cities did not fail to disappoint! The service staff upon arrival had no idea what I was being seen for and I had to request Dillon the Service Director be contacted in order to get the ball rolling. This has been a common theme. After waiting more than 1 hr and 50 minutes for an appoint I was was assured would take 1 hour to 90 minutes to complete, I was informed the service job was complete. The service job was fixing a clearance/rubbing issue on the right front wheel from a lift and wheel install completed at the dealership previously. I was informed by Jomi Gross the staff was at “lunch” and I was being asked to take my vehicle for a test drive to make sure the vehicle was fixed and “good to go”. This is highly unacceptable. I requested paperwork for the work completed and was informed by Jomi Gross that Dillon the Service Director was going to have everything mailed to me. Again, this is highly unacceptable and irregular! I have yet to receive any paperwork and my front alignment is off to this day! Toyota of Tri-cities is one of the worst dealerships in Washington State!
4/23/2022
Paul D. VERIFIED CUSTOMER
All good.
4/23/2022
Max C. VERIFIED CUSTOMER
I still love you guys
4/23/2022
Jerry K. VERIFIED CUSTOMER
Prefect!!!!
4/22/2022
Daniel C. VERIFIED CUSTOMER
Zach did a great job
4/22/2022
Roxane S. VERIFIED CUSTOMER
Although, I know there are a few things I need to take care of with my Rav 4, Juan explained to me they are preventative maintenance measures. I have never had a representative explain it to me that way. I appreciated his concern for my safety. Thank you, Juan!