Very satisfied with Shelby's service. She was friendly and efficient.
2/27/2022
Mellissa O. VERIFIED CUSTOMER
I had a bad experience with Toyota last time I was in. Mario Hernandez Godina said he would make sure that didn’t happen and made me feel like my truck would be taken care of and was very professional and courteous. And he was right to that exact point to where I could trust Toyota again. Thank you Mario for going over and beyond that’s what matters.
Mellissa O
2/27/2022
Dave D. VERIFIED CUSTOMER
Very please, best service ever
2/27/2022
Kathleen W. VERIFIED CUSTOMER
First of all I was told the service on my RAV would be 2 hrs or a little longer. I sat in the customer service lounge for almost 4 hours and not once did anyone contact me to report on the progress of the service. I had to drive home to west Richland in the dark. I Told the service tech how disappointed I was and she assured me she would follow thru with those in the garage to find out what happened and why the long delay. I paid my bill and left(she did give me a 10%discount)
2/27/2022
James Q. VERIFIED CUSTOMER
The service department at Toyota Tri Cities has always done a very good job
2/27/2022
Daniel R. VERIFIED CUSTOMER
Great job, waited no more than 45 min, representative was great at describing all that took place with my vehicle.
2/27/2022
Janis I. VERIFIED CUSTOMER
Thank you
2/26/2022
LINDA M. VERIFIED CUSTOMER
Service department was very busy, but managed to fit me in for a non-appointment battery change. Very professional and helpful. Made my weekend trip possible. Very much appreciated
2/26/2022
Yolanda C. VERIFIED CUSTOMER
Gracias por su servicio, estoy completa mente contenta con el servicio q me dieron. Gracias
2/26/2022
Aracely S. VERIFIED CUSTOMER
Excelent work
2/26/2022
Widitha S. VERIFIED CUSTOMER
Great service advisor. Very friendly and honest
2/26/2022
Brian E. VERIFIED CUSTOMER
While i appreciate a thorough service, I was not expecting, nor told, that it would take over 2 hours.
I also submitted my responses 2 times through the APP, and the service advisor did not receive a timely answer, which caused more of a delay.
2/26/2022
Judy H. VERIFIED CUSTOMER
Juan was efficient, pleasant and very helpful. A good guy.
2/26/2022
Robert G. VERIFIED CUSTOMER
All of the people in the service department are trustworthy, credible and pleasure to do business with. They are a big part of why we buy Toyotas.
2/26/2022
Shawnna N. VERIFIED CUSTOMER
Great service, fixed my tire and got me back out there driving thanks
2/25/2022
Catherine W. VERIFIED CUSTOMER
Great service.
2/25/2022
Manfred T. VERIFIED CUSTOMER
I’ve ALWAYS received great service from Toyota and I’ve had other Toyotas aside of my present forerunner.
2/25/2022
Gloria S. VERIFIED CUSTOMER
Explain,when Toyota representative calls to schedule appointment,exactly what servicing they are wanting to schedule. Otherwise, everything else seemed good.