Raul is a great service advisor. He went beyond expectations to get my vehicle done and get me on my way. I really appreciated his efforts.
2/25/2022
Darlene V. VERIFIED CUSTOMER
Very happy with my service today at my Dealer!! jay, the Technician called with tire alignment issue and they got that taken care of as they had the car. I always get top caliber service!
Thank you
2/25/2022
Rufus H. VERIFIED CUSTOMER
Service person seemed dis-interested and detached. What happened to being greeted when you arrive?
Also had to wander around out in the parking lot to find my car when I left. It was parked out back.
2/24/2022
John V. VERIFIED CUSTOMER
Thank you. Well done
2/24/2022
Laura H. VERIFIED CUSTOMER
Jay was so professional and kept me updated on my car progress which was appreciated. Glad you guys are still taking safety precautions for Covid
2/24/2022
Dakota O. VERIFIED CUSTOMER
Service team is always friendly and communicative.
2/24/2022
Yuzeth G. VERIFIED CUSTOMER
Jay was awesome!!! The rest of the staff was rude almost like I was charging them to do my labor. I would ask a question and raul was rude and very dry not friendly.
Maybe a training ok customer service will be helpful to most staff there. Since there Job is in the customer service area.
2/24/2022
Keith B. VERIFIED CUSTOMER
Service was great, thought it was to take 3-4,hours but received a call in about an hour and a half.
2/24/2022
Gary M. VERIFIED CUSTOMER
Excellent service, very helpful.
2/24/2022
Maria R. VERIFIED CUSTOMER
Buen servicio
2/24/2022
Elizabeth W. VERIFIED CUSTOMER
Jomi us an asset to your business!!
2/24/2022
Bob L. VERIFIED CUSTOMER
Everyone is so friendly and kind .
2/24/2022
Thomas B. VERIFIED CUSTOMER
Happy they were able to schedule me in so quickly. They did a great job and got it done in Great time.
2/24/2022
Norah K. VERIFIED CUSTOMER
Quick concerns! I didn’t received a good customer service with the lady on the left not on jay side when i asked for car rental! She immediately said No without even checking! That was very unprofessional for under racial to me and assumption she took was so obvious that she didn’t want me to rent a car! This is not the first time she shut me off ! Several times when I needed some help she shut me off or assume me! Thank you for stacie and jay for willing and taking time on helping me with my needs with my car! So welcoming and willing to help and brights your day! I always dont want to be disappointed when the lady on the left ! If anyone want to talk to me feel free to call.
Thanks again Jay for the car rental.
2/24/2022
Jeremy O. VERIFIED CUSTOMER
Very professional atmosphere.
2/24/2022
Stephen B. VERIFIED CUSTOMER
I alway appreciate working with Joni. I have also appreciated the honesty I have experienced at Toyota of Tri-Cities.
Furthermore, there are modifications that make oil changes on my Tacoma a little more of a challenge. There has never been a complaint or upchrge for this.
I did take the skid plates off for the latest service that included differential and radiator fluid flushes/changes.
2/24/2022
Jeri R. VERIFIED CUSTOMER
I don't need any more surveys thank you though.
I traded in my Honda because I had a terrible experience with Honda.
So far with Toyota I have had a lovely experience. I hope it continues I think it will I will be taking my car back to Tri-Cities Toyota. My favorite part is the lovely lady that gives you money for massage chairs cookies coffee what a lovely human being great job Toyota.
2/23/2022
Gillian T. VERIFIED CUSTOMER
Thank you
2/23/2022
Mary B. VERIFIED CUSTOMER
Everyone was professional and the service took the time planned.