Your service department has deteriorated. I called on Saturday for an appointment and was told you didn’t make appointments. Today I was told I was misinformed. I only wanted an oil change and it took nearly three hours. I think I need to go to jiffy lube in the future. Your employee was was polite but the facility was overwhelmed.
11/19/2024
Thomas N. VERIFIED CUSTOMER
He was very efficient.
11/19/2024
Sherry E. VERIFIED CUSTOMER
It was quick.
11/19/2024
Marisela V. VERIFIED CUSTOMER
Great job!!
11/19/2024
Kevin M. VERIFIED CUSTOMER
Thanks!
11/19/2024
Kenneth W. VERIFIED CUSTOMER
2 thumbs up!!!
11/19/2024
Michael J. VERIFIED CUSTOMER
I was completely ignored by the woman behind the cookie counter. Not once but TWICE. She was much more interested in completing her paperwork. Not that I really needed a cookie at 8:00 in the morning but it was so out of character for what I’ve come to expect with your otherwise outstanding customer service. The rest of the appointment was flawless, as usual.
11/18/2024
Kari M. VERIFIED CUSTOMER
Shelby was amazing. Very personable and confident. Mel Sherman was wonderful and was able to answer the lease questions I had. One bit of advice I would give to the technician providing the work on my car; please only adjust car seats forward or backwards. Adjusting the angle of my seat and the angle of seat back makes it very difficult to return it back to the original setting. At least for those of us who don’t have seat memory in our car.
11/18/2024
Ingrid V. VERIFIED CUSTOMER
I waited over 2.5 hours when I was told about 1 hour wait for an oil change and an update which did not seems to have been done anyway
11/18/2024
Wayne N. VERIFIED CUSTOMER
My name is Norman. Most people call me Norm. He copied the name from my drivers license. I tried to correct it three times. If you can't get a name right can I trust my car with you?
11/17/2024
Angelica G. VERIFIED CUSTOMER
Amazing service !
11/17/2024
Yvonne M. VERIFIED CUSTOMER
Helpful and timely.
11/17/2024
Rashelle W. VERIFIED CUSTOMER
I appreciate your service ????
11/17/2024
Peter F. VERIFIED CUSTOMER
Thanks!
11/16/2024
John S. VERIFIED CUSTOMER
Professional service.
Thank you
11/16/2024
James S. VERIFIED CUSTOMER
I was very satisfied with my experience. Stacey Struthers was very help and extremely professional in his dealing with my service.
11/16/2024
Adele P. VERIFIED CUSTOMER
He was pleasant, courteous and professional; he answered my questions and even showed me photos from the internet regarding the issues in my vehicle. I appreciate the time he spent.
11/16/2024
Patti C. VERIFIED CUSTOMER
More than satisfied with my service and Nelson Rios was a tremendous help!’