Juan’s customer service and attention to detail was top of the line! He goes above and beyond for us every time we get our oil change/car repairs.
2/10/2022
Jed B. VERIFIED CUSTOMER
Raul and the mechanics did real well. The trim package looks very sharp with the black accents and with the wind here in this area I’m positive that these will protect against door dings . It’s our first Toyota and the quality construction is evident. I’m looking forward to seeing it in the driveway for many years to come.
2/10/2022
Kevin M. VERIFIED CUSTOMER
Great as always!
2/10/2022
Ken K. VERIFIED CUSTOMER
I was told I didn’t need an oil change but for 28$ they would rotate tires and inspect. It see every time I have an inspection the come up with some expensive need this time it was needing a new battery and the cost would be close to 400. The battery in a highlander was a special battery.
2/10/2022
Thomas B. VERIFIED CUSTOMER
Jomi went the extra mike to arrange a ride home fir me, and then back to the dealership when my car was ready!
2/10/2022
Drew W. VERIFIED CUSTOMER
I had the car detailed and it actually came back with major discoloration and streaking on the rear of the car that I can’t get rid of. Considering how much a full detail costs and I wasn’t made aware of the “damage” when the car was picked up, I am very disappointed
2/10/2022
Holly W. VERIFIED CUSTOMER
After my free oil change from vehicle purchase was completed, and vehicle was moved outside. I was then told of an oil leak. It was not inside to show me issue. I was told would be a separate appointment and $150 per hour or so an hour for diagnostics to see why. I told them my car was not leaking previously. Again told need diagnostic appointment. Took car to my usual mechanic and was told oil filter had 8 turns until it was tight. They really couldn’t double check their work! Again I didn’t have problem before they changed oil
2/10/2022
Mian H. VERIFIED CUSTOMER
The service on my vehicle was prompt, and on time. The staff, as usual with your dealership, treated me with a courteous and professional manner. Thanks!
2/9/2022
Tanya L. VERIFIED CUSTOMER
Glad it when well
2/9/2022
Mark B. VERIFIED CUSTOMER
Thanks to all who helped. Shelby, thank you for keeping me informed along the way!
2/9/2022
Ruth S. VERIFIED CUSTOMER
Very satisfied
2/9/2022
Indeliza R. VERIFIED CUSTOMER
Agradesco su buen trato y amabilidad
2/9/2022
Michael L. VERIFIED CUSTOMER
Great service everytime
2/9/2022
Juan L. VERIFIED CUSTOMER
Juan was great, communication with a female receptionist was less than satisfactory.
2/8/2022
Abraham B. VERIFIED CUSTOMER
Whenever I stop by the service center I've always been impressed by Jomi's professional attitude and willingness to quickly solve issues.
-abe
2/8/2022
Mitch H. VERIFIED CUSTOMER
Mario was very thorough in the service drop off.
2/8/2022
Francis W. VERIFIED CUSTOMER
I are welcome. Good job
2/8/2022
Tamara D. VERIFIED CUSTOMER
Very informative and answered all my questions.
2/8/2022
Osanin K. VERIFIED CUSTOMER
Juan and the rest of the staff were fantastic! My only issue has always been that there is no complimentary car wash service. I paid a lot of my money for my Toyota and continue to spend my my money at Toyota of Tri-Cities and have never received a car wash. Even the local Kia dealer washes their customer’s cars after service.