Very easy to get car serviced and was informed of the process along the way.
2/2/2022
Kathleen W. VERIFIED CUSTOMER
I was greeted immediately upon arriving at the shop and even though I was a walk in, I was handled as a vip. After I returned to pick up my vehicle, I was sent on our way by a doorman who patiently waited for me to settle before opening the big door to let me drive out. Courtesy is caring. Thank you Toyota.
2/2/2022
Dan P. VERIFIED CUSTOMER
Good job but took 2 hours to get tire’s rotated
2/2/2022
Lori M. VERIFIED CUSTOMER
Toyota does a good job of keeping me informed. I trust the service department very much. Thank you
2/2/2022
Amanda H. VERIFIED CUSTOMER
Shawnee was awesome, and I would recommend Toyota unequivocally.
2/2/2022
Stehpanie W. VERIFIED CUSTOMER
Good job today
2/2/2022
CATHY R. VERIFIED CUSTOMER
Great experience. And very satisfied
2/2/2022
Lewis R. VERIFIED CUSTOMER
Thanks for a job well done
2/2/2022
Harvey J. VERIFIED CUSTOMER
When I bought a new Toyota in 2000 they would wash it every service. Why don’t you guys do the same?
2/2/2022
Linda R. VERIFIED CUSTOMER
Zach was the perfect person for me. He was patient with my “old lady” chatting, and he explained everything about my car repair in terms I understood. I drove away thinking how blessed Toyota of Tri-Cities is to have him working for their company. Thank you, Zach!
2/2/2022
Justin H. VERIFIED CUSTOMER
I had a scheduled oil change appointment and it still took an hour and a half. Not great considering walk ins were being quoted 2 hours.
2/2/2022
J Gustavo. VERIFIED CUSTOMER
I was greeted promptly with a smile. I did not have an appointment, so I was very happy that they squeezed me in and took care of servicing my vehicle. I would not have my vehicle serviced anywhere else. Toyota of Tri-Cities always makes me feel like a VIP!
2/1/2022
Jasiela V. VERIFIED CUSTOMER
Jay was great! Courteous and helpful.
2/1/2022
Erik R. VERIFIED CUSTOMER
Bad experience with the guy in the front desk
No the guy who help me after
2/1/2022
James P. VERIFIED CUSTOMER
Always treated very well by the staff. David was very welcoming and helpful. Thank you.
2/1/2022
Emily K. VERIFIED CUSTOMER
Exceptional customer service. Jomi went above and beyond and I cannot be grateful enough for her service with my vehicle
2/1/2022
Royal O. VERIFIED CUSTOMER
It took to long! 40to 50 minutes for simple service with tire check and rotation. I was thinking an hour tops, not nearly 2 hours. The people were courteous and I have no problems with the service people. Maybe I don’t know how long it does to perform certain tasks, but the lobby cleared several times while I was waiting.