Vehicle appointment was squeezed in quicker than I had hoped for, then on the appointment date, it was fixed ahead of schedule and under the price quoted. Can't ask for more than that!
1/23/2022
Connie L. VERIFIED CUSTOMER
Always a great experience with you guys!!
1/23/2022
Edward M. VERIFIED CUSTOMER
Lose to completely satisfied, but you just didn’t quite hit the mark at the end. Service was great, and I was kept informed about timing and what was needed on top of the regularly scheduled maintenance. The problem came as I went to pay and check out. There was a line of folks waiting to settle up, and many employees buzzing around, but we were not taken care of. I stood for at least 5-minutes waiting to pay. During that time, I saw two employees start phone conversations, while 3 others worked amongst themselves apparently trying to solve a problem, as they were all three gathered around the same computer terminal and talking and pointing. I did receive 2 “will be with you in a moment, sir”. But it seems there was a lot of work geared toward customers who weren’t standing in front of them in person.
I’ve been in the service industry for decades, and am now a service and teamwork consultant. One of the lessons that is hardest for people to get, is that the most important customer is the one standing in front of you.
I know this is knit-picky, but you asked if I was completely satisfied, and this sullied an otherwise good experience.
1/23/2022
Keith M. VERIFIED CUSTOMER
Na
1/23/2022
Jason L. VERIFIED CUSTOMER
The service was quick and Stacey provided great customer service. The updates via text and phone call were excellent! Thank you for the great service!
1/23/2022
Corydon F. VERIFIED CUSTOMER
Excellent even for being so busy.
1/22/2022
Jennifer B. VERIFIED CUSTOMER
Jay communicated very well and was pleasant to work with.
1/22/2022
Michael S. VERIFIED CUSTOMER
Shelby was extremely professional and got me out quickly.
1/22/2022
Jane S. VERIFIED CUSTOMER
I am grateful that my tire was finally replaced, and I appreciated the courtesy of having my car delivered. That said, it should not have taken a full week and a call to the service manager to accomplish what should have been a quick and simple repair.
1/22/2022
Marlene O. VERIFIED CUSTOMER
Thank you
1/22/2022
Scott A. VERIFIED CUSTOMER
The service team was very friendly and timely. They answered my questions and the maintenance was completed and communicated with me.
1/22/2022
Araceli G. VERIFIED CUSTOMER
Excellent service!
1/22/2022
Carolyn P. VERIFIED CUSTOMER
I called yesterday to let you know that I never had my Toyota in for service yesterday. I am concerned there is a mix up of accounts and vehicles on your end. I never heard back from anyone regarding why I was getting messages about completed service when I should not have been.
1/21/2022
George F. VERIFIED CUSTOMER
All was well done, on time and professionally completed.
1/21/2022
Danilo D. VERIFIED CUSTOMER
A job well done in a time ahead as promised.
1/21/2022
Ngoc N. VERIFIED CUSTOMER
Very good service
1/21/2022
Ruth F. VERIFIED CUSTOMER
Juan did a better job than my salesman.
1/21/2022
Yee K. VERIFIED CUSTOMER
Juan is mean.. even I got all warranty and I purchased from u guys.. he’s not polite and the way he talk to me..my brother his last name is Swe got brand new car from u guys not too long ago and one of my friend got also brand new car his last name is Thet..we are good customers with u guys but the way he treated to me is absolutely I wasn’t happy at all…
1/21/2022
Hannah C. VERIFIED CUSTOMER
Thanks for working on my car and explaining what was going on!