I checked in 10 minutes before my appointment, I was told it should take hour and 20 minutes, I was there for 2 hours, I was not informed that I need a filter change until I Wes about to check out, I did not want to wait
There any longer.
12/18/2021
Phillip B. VERIFIED CUSTOMER
I ask for the front tires to be rotated from the FRONT TO THE BACK AND THE BACK TIRES MOVED TO THE FRONT and the counter guy said ya that’s what we do in our regular maintenance oil change so I’m not happy about that the paper work says it was completed and it was not so I’m going to do it myself to make sure it gets done right
12/18/2021
Adrien R. VERIFIED CUSTOMER
Excellent service and great customer support. ???? Thank you
12/18/2021
Sandy M. VERIFIED CUSTOMER
Communication was good. I appreciate having such a nice comfortable place to wait for the vehicle to be done.
12/17/2021
Karen V. VERIFIED CUSTOMER
Thank you!
12/17/2021
Lorene L. VERIFIED CUSTOMER
It was fast. The least time ever spent waiting ever.
12/17/2021
David W. VERIFIED CUSTOMER
Brianna was awesome. She told me what needed to be fixed and made way on the maintenance schedule to get it completed that day. She did a great job keeping me informed even though the estimates that were generated by the computer were way high.
12/17/2021
Scott M. VERIFIED CUSTOMER
I like the way you text the progress of the work. For example, while my oil was getting changed you texted me asking me about a power steering service. I got a very efficient way to do things.
12/17/2021
Flura S. VERIFIED CUSTOMER
I am happy with service provided
12/17/2021
Alicia R. VERIFIED CUSTOMER
Raul provided great service I appreciated his explanations of what needed to be done on my car. Very satisfied! Thank you!
12/17/2021
Kathleen M. VERIFIED CUSTOMER
Every employee that I interacted with was polite and respectful
12/17/2021
Debra R. VERIFIED CUSTOMER
Shawnee was very friendly and answered questions I had when explaining what had been done to my car. I signed the invoice and was told to exit the service door facing McDonalds to locate my car. Upon entering my car I was surprised that the plastic was still on the seat, paper mat on the floor and service number hanging on the mirror. I was even more stymied by seeing the glove compartment on the passenger seat floor. When I returned to the service bay and asked for an explanation I was told that Shawnee was not made aware that a new inside air filter was needed. Needless to say I purchased a new filter waited for it be be installed and then was ready to leave. I realize that accidents happen but I feel proper steps were not followed to make sure my vehicle maintenance was complete before my car was returned to me. I have never experienced this kind of service before at your dealership and hope it will not happen again.
12/17/2021
Judy K. VERIFIED CUSTOMER
The intake girl was not at all friendly or welcoming.
Left me wondering whether this was going to be a good visit???
She needs to work on her personality.
12/17/2021
Daniel G. VERIFIED CUSTOMER
Good
12/17/2021
Mark R. VERIFIED CUSTOMER
We are very happy with the truck and Noel’s help. The financial part was also good
12/16/2021
Rufino S. VERIFIED CUSTOMER
Thanks
12/16/2021
SUSAN H. VERIFIED CUSTOMER
Great experience with Sabrina. Excellent personal service. Tim Bishop was a pleasure to work with, too. Our truck was perfectly detailed and spotless. Many thanks to your whole team.
12/16/2021
Ana V. VERIFIED CUSTOMER
I was provided with great service and all my questions were addressed. Jomi was courteous and professional!
12/16/2021
Alma M. VERIFIED CUSTOMER
I appreciated the fact that Brianna greeted right away and was ready to help me with what I needed.