I wants to know if you did check the brakes thanks
12/21/2021
Brandon A. VERIFIED CUSTOMER
Raul is the rudest person there. I’ve been bringing my truck there for six years and dread when he helps me. He’s so rude, condescending and awkward. This time was no exception. The people in the garage area (super nice) greeted me and said Raul would help me further inside, he’s open now and check me in. I go to Raul who then very loudly tells me to wait my turn and he’s helping the next person in line. He calls the next person in line but it’s people who came in after me. He called me out for cutting but Instead caused me to wait longer. I’m done with this place and will be buying my new Toyota out of town because of the people here. Customer service goes a long way and I’ll take nice people over free cookies.
12/20/2021
Lynn F. VERIFIED CUSTOMER
This was my first service appr worh Toyota tri cities and so far incredibly unimpressed. My roof rack was improperly installed by Toyota Tri Cities on my 2022 4 runner which led to it leaking for 2 months. I brought it in for repair, it turned into a week long process. When I drove the hour and half back to pick up my rig my passenger seatbelt wasn’t put back correctly after removing the headliner I then had to wait for several people to come out, look at it and fix that. I also had my headlights adjusted because they were not adjusted after the lift and level they installed. Now I have a **** void when I put on my headlights and a bounce to them. It takes me 3 hours round trip for one service and now I have to have someone local readjust my headlights so I can see when I drive. Not sure I will consider keeping my service work through The tri Cities branch.
12/20/2021
Mike F. VERIFIED CUSTOMER
I trust Jomi.
12/19/2021
Salvador M. VERIFIED CUSTOMER
Shawnee, was very helpful, and knowledgeable about looking up my information on my vehicle's, and getting all(3) of my vehicle in for oil changes. Also giving me a full details on the condition of my vehicle's. We feel safer taking our vehicles, to Toyota. Thank you
12/19/2021
Sandivel G. VERIFIED CUSTOMER
Friendly and informative!
12/19/2021
Charles N. VERIFIED CUSTOMER
Very satisfied with the job on my Toyota. Pleasant customer service as always. I would recommend this dealer to my friends for car service or new vehicle anytime. Thanks !
12/19/2021
Mark R. VERIFIED CUSTOMER
We were very happy with the service provided by Jay on our new Tacoma. It was quality work.
12/19/2021
Rosemary P. VERIFIED CUSTOMER
He was very helpful and kept in touch with me about the car.My experience with your service was a excellient.Thank you
Rosemary P
12/18/2021
John W. VERIFIED CUSTOMER
Didn't get a report on the service done to the truck
12/18/2021
Rafael P. VERIFIED CUSTOMER
Muy buena experiencia buen servicio amable y rápido la atención de Raul Sanchez ,
12/18/2021
Micaella B. VERIFIED CUSTOMER
Shawnee was very helpful and polite. A wonderful experience having her check me in. Also a Gerald was great in double checking work done to my vehicle earlier this year and checking me out when my car was ready to go.
12/18/2021
Troy T. VERIFIED CUSTOMER
Great job
12/18/2021
Anita S. VERIFIED CUSTOMER
I checked in 10 minutes before my appointment, I was told it should take hour and 20 minutes, I was there for 2 hours, I was not informed that I need a filter change until I Wes about to check out, I did not want to wait
There any longer.
12/18/2021
Phillip B. VERIFIED CUSTOMER
I ask for the front tires to be rotated from the FRONT TO THE BACK AND THE BACK TIRES MOVED TO THE FRONT and the counter guy said ya that’s what we do in our regular maintenance oil change so I’m not happy about that the paper work says it was completed and it was not so I’m going to do it myself to make sure it gets done right
12/18/2021
Adrien R. VERIFIED CUSTOMER
Excellent service and great customer support. ???? Thank you
12/18/2021
Sandy M. VERIFIED CUSTOMER
Communication was good. I appreciate having such a nice comfortable place to wait for the vehicle to be done.
12/17/2021
Karen V. VERIFIED CUSTOMER
Thank you!
12/17/2021
Lorene L. VERIFIED CUSTOMER
It was fast. The least time ever spent waiting ever.
12/17/2021
David W. VERIFIED CUSTOMER
Brianna was awesome. She told me what needed to be fixed and made way on the maintenance schedule to get it completed that day. She did a great job keeping me informed even though the estimates that were generated by the computer were way high.