I appreciate getting worked in without an appointment.
11/9/2024
Angela N. VERIFIED CUSTOMER
Everyone there is professional and courteous. Your service is exceptional.
11/9/2024
Angie H. VERIFIED CUSTOMER
The glove compartment was left open and will not close after the service other than that it was good.
11/9/2024
Kristin M. VERIFIED CUSTOMER
Job completed satisfactorily
11/8/2024
Zdenek D. VERIFIED CUSTOMER
My experience with your service has been, in general terrible.
- For the first time, I came without an appointment and was first in the express line. When I was processed, I was told it would take 1-1.5 hr. I asked why and was told that anyone with an appointment would move ahead of me. What kind of Express line (no appt required) is that?
- After 1hr 15 min waiting, I went to check what was going on with my car. They found the paperwork and said it was done. No one bothered to notify me when it was actually done.
- They found that one of my tires is asymmetrically worn down to the belt on the inside. I had the alignment done by this service 6 months before this service!
This is simply the worst service center that I have ever been in. I had a similarly negative experience the last time I was there.
Never again!
11/8/2024
Cindy A. VERIFIED CUSTOMER
Dudnt know I had locking luggage nuts, but I do. I've only had toyota change out tires and bought my winter tires from your business. No one mention locking luggage nuts before but now they can't find the key. I had to buy new nonlocking ones yesterday but makes me believe your staff lost tge key or forgot to put it back...I have no idea and neither did service guy. Not that happy to spend an extra hundred cost plus tax yesterday!
11/8/2024
Ethan C. VERIFIED CUSTOMER
The brakes are smooth and quiet. The wipers are also smooth and quiet.
11/8/2024
Jane T. VERIFIED CUSTOMER
A 3+ hour oil change...are you kidding!
11/8/2024
John K. VERIFIED CUSTOMER
We appreciate the careful evaluation of every aspect of the vehicle. The technical report was beautifully done with photos and helpful explanations. This really helps with maintaining our Toyota to level needed to keep it on the road for years ahead.
11/8/2024
Ethan B. VERIFIED CUSTOMER
Stacey was very communicative on a rather extensive repair. It was greatly appreciated!!! He’s kick ****!
11/8/2024
Chris B. VERIFIED CUSTOMER
David like last tome was extremely awesome
11/8/2024
James W. VERIFIED CUSTOMER
Fast efficient service. Thank you
11/8/2024
Cindy M. VERIFIED CUSTOMER
Very nice and helpful
11/7/2024
Greg C. VERIFIED CUSTOMER
Your agent that greeted me when I first came in was a great listener and very helpful. Stacy Struthers who handled my bill, implied I was criticizing him when I asked questions. He was flippant with his answers and faulted me for letting my wheels get out of alignment. When I asked how to know my wheels are not aligned, he seemed angry at my question. He generally seemed annoyed by everything I said or asked about. My name is Marti Carl. My phone number is +****-****-xxxx. Greg is my husband, ****-****-xxxx.
11/7/2024
Paula F. VERIFIED CUSTOMER
Daniel is very knowledgable and easy to talk to. I found his personality engaging. Bery nice young man.
11/7/2024
Janet V. VERIFIED CUSTOMER
The service given took 1 1/2 hours longer than I was told it would be when I made the appointment. They did keep me posted on it taking longer but that was quite a bit longer!
11/7/2024
Judith S. VERIFIED CUSTOMER
The person who took my payment was terrific. Thank you.