David Henrikson is the best person I have dealt with at Toyota. He was clear, patient, efficient, and honest. His ability to connect with a customer is what put him over the top. Thank you!
10/9/2024
Francis W. VERIFIED CUSTOMER
It was very efficient and didn’t take too long thanks
10/8/2024
Noemi S. VERIFIED CUSTOMER
Very kind and thorough! She left me with notes!!! Top notch service!
10/8/2024
Marcie P. VERIFIED CUSTOMER
Great other than my car didn’t get washed and vacuumed. That should be part of getting service.
10/8/2024
Noe A. VERIFIED CUSTOMER
Overall the care and service was good. However, the Caucasian (older) gentleman that helped me checked out was beyond rude!
10/8/2024
Jennifer W. VERIFIED CUSTOMER
The person who greeted me was impatient with me and curt
10/8/2024
Kase O. VERIFIED CUSTOMER
Amazing and very organized.I wish the diagnosis fees where a little less but other than that I was very impressed with the service and communication I saw at this dealership.
10/8/2024
Nancy R. VERIFIED CUSTOMER
Raul Sanchez is fantastic! Honest, friendly and so kind when I was on the brink of tears regarding how much my repairs would cost. He took the time to help me figure out what was urgently needed for repairs and what I could take the time to save for after I depleted my savings unknowingly purchasing a used car that needed a lot of work. Thank you so much Raul for your care. 10/10 stars!!
10/7/2024
Carly H. VERIFIED CUSTOMER
He was very nice and took the time to explain everything to me in a way i would understand.
10/6/2024
Daniel F. VERIFIED CUSTOMER
Thank you for great communication during process!!
10/6/2024
Samantha P. VERIFIED CUSTOMER
David was great. However, I told David that I needed air in my tires and when I went to my car after service I still had a low tire pressure indicator on. I pulled to the front and was told that I needed to drive around for the indicator to turn off. I ran my errands and the light never went off. I went to discount tire and they said all four tires needed air. It’s nice that the first few oil changes are free but it doesn’t seem like the attention to detail is there. I’m also really disappointed that Toyota is succumbing to the subscription capitalism. Not being able to get remote start without a subscription is total bs. I’m not sure I trust any other car mechanic to install such an integral part of my car’s functionality. But if I do, I’ll probably start goting somewhere else for my maintenance.
10/6/2024
Theresa M. VERIFIED CUSTOMER
All the friends I spoke with said I really got snowed, ripped off, etc. I just told them I have always brought my car to you and this was the first time I had this big expense. I did max out my credit and I think they were worried for me. I trust this Toyota dealership and bought 3 Prius cars from here.
10/6/2024
Jay L. VERIFIED CUSTOMER
Thank You for the Outstanding Service!!!
10/6/2024
Dale A. VERIFIED CUSTOMER
Took longer than expected.
Had good coffee and cookie.
10/5/2024
Steven K. VERIFIED CUSTOMER
David was knowledgeable with questions I had on service for my Lexus. He was also prompt an professional.
The service team completed the services on schedule and left the vehicle as clean as it arrived.
I have been using your dealership for 17 years for my other Toyota vehicles Ang am in today for service on my 4Runner. Will be back with my Lexus as well.
Keep up the good work!
10/5/2024
Phyllis B. VERIFIED CUSTOMER
The service was done in a timely manner. Additional service suggestions were helpful. They did not try to “sell me up” but gave me information. I’ve spent 20+ years with Toyota of TriCities and have always been treated well.
10/5/2024
Kate W. VERIFIED CUSTOMER
Good job!
10/5/2024
Nick C. VERIFIED CUSTOMER
Technicians took inaccurate measurements of all 4 tires. Salesman tried selling me $850.00 new tires. Took my warranty tires to Les Schwab where they inspected the tires that have 20k miles on 55k mile warranty. Les Schwab inspection SHOWED tires are on track for more than 55k miles. The dishonesty of your shop is a complete disgrace and betrayal to my trust in those working on my vehicles.
10/5/2024
Sheri B. VERIFIED CUSTOMER
When I arrived the other week to my original appointment they did not have record of my purchase for the pack of oil changes so they sent me home and rescheduled it as they had to research why it was not in the system ( previously computer was down.
Upon arrival, they stated my van would be done within an hour and 15 minutes. I was concerned about timing as I needed to get my son within 3 hours. At the almost 2 hour mark I asked about my vehicle, they said about 30 minutes more. I was not informed they were running late. I could have rescheduled.
I was late picking him up for his appointment.
This never would have happened in previous years. In addition, I felt there was not only better communication, but better service and that the workers cared. I do not feel that way now, especially my past 3 visits.
Also, we spent 40,000 on a van that has a leak and were told it will cost 3 to 6,000 to fix it. It is a Sienna 2021. Less than 50 k miles. This is not the quality of Toyota I have known for years. So sad. Probably my last Toyota.