Minor issue but Raul handled it quickly and efficiently. A good guy!
9/12/2024
Deborah M. VERIFIED CUSTOMER
Earlier in the day, they sent me a text to approve a $130 charge which I thought was to repair an oil leak. Now I realize it was to approve the diagnostics. Then I didn’t hear a word so about 4:00 pm I called back and Jay said he hadn’t heard yet and would get back to me in 20 minutes. He texted me within that time and the estimate was for $7000. So I called and got more information. I guess I just thought he should have called me since there was more information like was it an emergency, could I drive the car, etc. I guess he did a good job. I just felt a little blindsided. Thanks.
9/12/2024
Craig S. VERIFIED CUSTOMER
Thanks for the service
9/11/2024
Laurelie M. VERIFIED CUSTOMER
The manager honored my coupon...I really appreciated the gift he gave me.....
9/11/2024
Steve G. VERIFIED CUSTOMER
Daniel went beyond the average service to solve the issue with my vehicle. Kudos to him and those who listened. I am impressed :-)
9/11/2024
James P. VERIFIED CUSTOMER
We requested LOF and that the low tire pressure light be addressed, but when we got in the vehicle to drive home the light was still on.
9/11/2024
David S. VERIFIED CUSTOMER
All good
9/11/2024
Carmen R. VERIFIED CUSTOMER
Thank tri-cities Toyota center. You are the best
9/11/2024
Kevin W. VERIFIED CUSTOMER
Excellent service!
9/11/2024
John V. VERIFIED CUSTOMER
Fast and efficient services.
9/10/2024
Steven H. VERIFIED CUSTOMER
Great job and very timely
9/10/2024
Terry S. VERIFIED CUSTOMER
He did an excellent job for me. Good customer service is hard to find nowadays. I drove 140 miles round trip from Dayton Wa. I feel my time was well spent. I had an ongoing issue, and he fixed it. Thank you for the great service!!
9/10/2024
Bryan O. VERIFIED CUSTOMER
Kevin Ramos was professional, respectful and kind with great communication skills .
9/10/2024
John M. VERIFIED CUSTOMER
Always great service and a positive experience with Daniel.I will be back.
9/10/2024
Hsi H. VERIFIED CUSTOMER
Need second car-key after 3 month
Waiting?
9/9/2024
Paul S. VERIFIED CUSTOMER
Exceptional service as always! 5 out of 5 stars!
9/9/2024
James K. VERIFIED CUSTOMER
The Prius has been the most reliable car I have ever owned. The routine maintenance has to be a large part of that. Thank you.
9/8/2024
Mark F. VERIFIED CUSTOMER
Been a long-time customer of your service department. Raul has been our go-to guy but Gerald did a great job today. We deviated from our Toyota commitment and bought a GMC half ton pickup with the small diesel. At 43K miles, we experienced a MAJOR engine and transmission failure. As soon as we got the GMC back from the dealer (everything was covered by their warranty), we traded it in for the same year (2021) Toyota Tundra and we won’t look back. Our fleet of vehicles are all Toyota products.
9/8/2024
Juan B. VERIFIED CUSTOMER
Thank you!
9/8/2024
Johnathan F. VERIFIED CUSTOMER
After my service there was grease and dirt on my steering wheel and seat.