They bent my custom bumper out of the way to take a skid plate off, make an oil mess, stripednone of the skid plates bolts, disorganize my glove box while checking cabin air filter, oily finger prints all over the door and under skit plate, residual oil all over skidplate and oil drain. Sent the pictures to one of the mangers there. Hard to trust and comit to a place for maintenance when no one takes pride in ther work and are always rushed.
8/8/2024
Brent W. VERIFIED CUSTOMER
Very professional and helpful.
8/8/2024
William J. VERIFIED CUSTOMER
Was notified promptly when my vehicle was completed this time. Happy with that. (On previous visits the vehicle would sit for some time after completion, I had to go ask if it was done.)
8/8/2024
Ken M. VERIFIED CUSTOMER
Thank You Toyota of Tri Cities Service Advisors,& Techs!
8/7/2024
Shin C. VERIFIED CUSTOMER
Too much for oil change and no car wash
8/7/2024
Lynne W. VERIFIED CUSTOMER
Nelson Rios was amazing. Wonderful fast friendly service. Very thoughtful and assisted with the issue. Great job!
8/7/2024
Michelle L. VERIFIED CUSTOMER
My exhaust magically became loose and almost fell off after the got my vehicle serviced. How that would happen I don’t know. But I do know it wasn’t tore up before I took my vehicle in and was messed up afterwards. Very irritated with this.
8/7/2024
DIANN F. VERIFIED CUSTOMER
The team was flexible in meeting my emergent need. Ie: a flat tire cannot wait for a Friday appointment. They allowed me to drop the damaged tire off, then they texted me when it was repaired. That worked great for me. Thank you.
8/7/2024
Pamela J. VERIFIED CUSTOMER
All went well as expected
8/7/2024
Don M. VERIFIED CUSTOMER
I’m grateful for the staff and the competency of those taking care of our cars.
8/6/2024
Jeffery W. VERIFIED CUSTOMER
Got home and realized thankfully that there were grease marks all over my truck.
8/6/2024
Christen M. VERIFIED CUSTOMER
Thank you for great service and an awesome staff!
8/5/2024
Jim B. VERIFIED CUSTOMER
Thank you for a job well done.
8/5/2024
Jay L. VERIFIED CUSTOMER
Thank You! I’m new to Toyota of Tri-Cities and REALLY APPRECIATED all the help from everyone!
8/5/2024
Scott T. VERIFIED CUSTOMER
Reputation is everything. Be honest and Always do your best, when you get old you won't have regrets.
8/5/2024
Rolanda J. VERIFIED CUSTOMER
Kevin was awesome! Friendly and quick. Had a very positive experience with Kevin!
8/5/2024
Kermit K. VERIFIED CUSTOMER
Bryant did a great job. I no sooner parked my car and he was there getting me registered in for service on my Lexus. Called a few hours later to tell me all was completed.
8/4/2024
Anna S. VERIFIED CUSTOMER
Wait time was excellent.
8/4/2024
Laci W. VERIFIED CUSTOMER
I can’t thank Toyota of Tri-Cities and Juan more for helping my family in time of need! Not only did they go the extra mile, They let me rent a vehicle while mine was being worked on!
8/4/2024
Gloria M. VERIFIED CUSTOMER
Always very happy with the professionalism and service given from all of your staff...again thanks one and all !!