Long wait checking in (only two service reps on duty) and another long wait picking up vehicle as key mix up with another Tacoma having same repair (windshield replacement). Other than that everything was fine.
8/1/2024
Steven M. VERIFIED CUSTOMER
Very Happy
7/31/2024
MATTEW G. VERIFIED CUSTOMER
I brought a potential used car in for a pre inspection service. Results identified several significant issues estimated at more than $7,000 in repairs not identified in Carfax, Autocheck, and dealers 3rd party service. I very much appreciate Stacey Struthers and service technician’s first class service in a timely manner!
7/31/2024
Joseph A. VERIFIED CUSTOMER
They did not fix the lighting issue over the wheel. I mentioned that and nothing has changed. They didn’t show that to my wife or tell her if it could or could not be fix.
7/31/2024
Norma V. VERIFIED CUSTOMER
I also appreciate the help I received with my questions!
7/30/2024
Araceli G. VERIFIED CUSTOMER
Thank you so much to Brianna for having me and my family in and out of there as soon as possible. Thank you for her service and her explanation of my service for that day. She does a great job.
7/30/2024
Lester B. VERIFIED CUSTOMER
Raul was great!
7/30/2024
Conrado G. VERIFIED CUSTOMER
The filter has been replaced and they left a long scratch on the opening drawer front opening
7/30/2024
Mary P. VERIFIED CUSTOMER
First of all, I had my brake fluid flushed on a very recent maintenance visit, and the technician didn’t look at those records and recommended that I have my brake fluid flushed. That felt to me like you were trying to do an unnecessary service to my car for more money. Additionally, when I get my oil changed on my regular service, I normally get my tires rotated because I bought my tires there, and if the technicians had looked at my service records, they would have seen that. My tires did not get rotated so now I have to take more time away from work to come in and get it done. I feel like the service levels have been slipping lately and that Toyota is trying to sell me additional services that I don’t need.
7/30/2024
Roann M. VERIFIED CUSTOMER
My rep, Bryant was excellent, but we called in advance to find out how many Toyota service calls we had left and we were told we had one left, but it was a full charge. What did we miss? Appreciate your help.
7/30/2024
Keith M. VERIFIED CUSTOMER
Couldn’t explain why the oil filter was seized onto my sequoia. My tundra oil filter assembly has been damaged. Why are both my vehicles having problems with oil housing? Neither one has had problems before
7/28/2024
Robin M. VERIFIED CUSTOMER
i was over charged for cabin filter
7/28/2024
Domingo G. VERIFIED CUSTOMER
I was not completely satisfied on this day of service. The service took at least two hours at the most. My wife and myself decided to wait there at the center. When it took at least 2 1/2 hours I decided to check on the parking lot to see if my car was there and it was. I asked the other person there to check and it was ready to go , and paperwork was laying on somebody’s desk and I was never notified that my car was ready to go. Good thing I checked otherwise my wife and I would have waited , who knows how long. I realize they were busy however we are the customers seeking your service. No big deal
7/27/2024
Maricella S. VERIFIED CUSTOMER
The young lady managing the cookie area and front desk was very unwelcoming. But she had enough time to talk to her coworker who was also in the cookie area , other than that everything was normal.
7/27/2024
Jeff D. VERIFIED CUSTOMER
They did a great job and got it done an hour earlier then they estimated.
7/27/2024
Mark C. VERIFIED CUSTOMER
Timely response and friendly
7/27/2024
Juan R. VERIFIED CUSTOMER
Great job, finally have AC.
7/27/2024
Thomas T. VERIFIED CUSTOMER
Failed to complete the simple business transaction.
7/27/2024
Shannon H. VERIFIED CUSTOMER
Gerald was great! And explained things very well.
7/27/2024
Cynthia H. VERIFIED CUSTOMER
I have always love driving a Toyota car, in fact this is my 5th car purchased from Toyota. Because I trust you guys!
Thank you for always giving my car the best service ever!
Cynthia