The only thing that bothered me was I was told I needed a cabin air filter and an engine filter. I had those both replaced the last inspection. It bothered me that I was asked to buy those again and that was missed, considering you have all my 4Runner info. Toyota Tri-Cities has all my business and I trust with my 4Runner and Tacoma.
7/21/2024
SHEREE K. VERIFIED CUSTOMER
You can't, you overbook, you don't care about your clients, we won't be back.
7/21/2024
Joyce O. VERIFIED CUSTOMER
Always professional and accommodating.
7/20/2024
Angela J. VERIFIED CUSTOMER
The staff was great. They kept me informed throughout the service.
7/20/2024
Jamie A. VERIFIED CUSTOMER
Stacey did good with the paperwork. Gerald Brady did good with the multipoint inspection and battery replacement if he was the one that did both of them.
7/20/2024
Gary G. VERIFIED CUSTOMER
Juan did a great job. Thank you ????
7/20/2024
Larry G. VERIFIED CUSTOMER
Always quick and done properly
7/19/2024
Martha F. VERIFIED CUSTOMER
Great job!
7/19/2024
Diana E. VERIFIED CUSTOMER
Thank you for the exceptional customer service I received on 07/17/2024 from Dyllon and Gerald.
7/19/2024
Gerald R. VERIFIED CUSTOMER
Must have been an off day for the service group. Two issues: 1st, my service appointment did not get relayed to the service group, 2nd the work order included windshield wiper replacement with oil change. The wipers did not get replaced. No apology was offered by the service tech. He simply put the new wipers on, turned his back, and walked off.
7/19/2024
Donald D. VERIFIED CUSTOMER
Thanks!
7/19/2024
Eleanor H. VERIFIED CUSTOMER
Jay astutely recognized that servicing of my AWD equipment previously recommended by Toyota was actually not needed and saved me several hundred dollars. I was very pleased.
7/19/2024
Roberta N. VERIFIED CUSTOMER
I understand you all are busy. But maybe you are scheduling too many appointments? I was told my wait would be 1.5 hrs, and it was 2.5. Employees seemed overworked and stressed.
7/19/2024
Nancy B. VERIFIED CUSTOMER
None
7/18/2024
David A. VERIFIED CUSTOMER
Parts are on back order to fix my front drivers side seat rest.
7/18/2024
Philip S. VERIFIED CUSTOMER
I was hoping you guys would offer a military discount on services. The service was done to my satisfaction. The appraisal of my vehicle felt a little low. I still have an extended Warranty on the vehicle that wasn't factored into the appraisal.
7/18/2024
Michael S. VERIFIED CUSTOMER
Thanks!
7/18/2024
Mark B. VERIFIED CUSTOMER
I only came here because it was covered on my warranty for regular service. it wasn’t until I got there. They told me it was good for an alignment only which had just been done recently and no oil change. They didn’t inform me of this and when I made the appointment, they weren’t even sure I had made the appointment just got treated like a walk in, I didn’t buy the truck there I won’t be coming back ever. Not Dissatisfied. But I know I can do a whole lot better elsewhere.