Jay was great to work with, i appreciate his honesty and help. My overall experience was fantastic. Thats why i keep coming back to you. I have had soo many BAD experiences from other dealerships in which i NEVER went back to them.
2/16/2025
Nancy O. VERIFIED CUSTOMER
Juan was very professional, knowledgeable and
showed great concern about solving my issues.
Went over and above. He did a great job.
2/16/2025
Martin G. VERIFIED CUSTOMER
Juan we t above and beyond with the techs to try to fix my back up camera. Toyota of Tri Cities will continue to get my business on both my Tundra and FJ
2/16/2025
Dominic B. VERIFIED CUSTOMER
Great service I appreciate all the help today
2/16/2025
Priscilla F. VERIFIED CUSTOMER
She did a great job. Very personable and patient with me (my first time through) and answered questions clearly. I appreciated that sue wasn’t in a hurry to get me in and/or out.
2/16/2025
Marshall M. VERIFIED CUSTOMER
You sent way too many texts including the one asking to answer this survey
2/15/2025
Louie L. VERIFIED CUSTOMER
The job is not finished yet so I can’t really comment. Jay has not called me back and we have been playing phone tag so I would like my service completed.
2/15/2025
Sandra H. VERIFIED CUSTOMER
Everyone was so polite and showing care! Thank you
2/15/2025
Gerry R. VERIFIED CUSTOMER
Great service given!
2/15/2025
Anna L. VERIFIED CUSTOMER
Very good
Thanks so much
2/14/2025
Manuel L. VERIFIED CUSTOMER
Good service just thought the cost was higher than expected
2/14/2025
Steve S. VERIFIED CUSTOMER
I appreciated the continued updates provided by Scott
2/14/2025
Dennis D. VERIFIED CUSTOMER
Brianna was great but service took 2 hrs. That is in the category of slow.
2/14/2025
Patrick G. VERIFIED CUSTOMER
Completed on time as promised. Thanks.
2/13/2025
Kathy C. VERIFIED CUSTOMER
Friendly, got me checked in fast and checked out fast.
2/13/2025
Nelda G. VERIFIED CUSTOMER
Love the new waiting area. Warm and very calming. I appreciate explanation about the services provided and recommendations by Gerald and other team members.
2/13/2025
Amit R. VERIFIED CUSTOMER
I paid for a battery cleaning service which by all accounts does not appear to be completed, or at least not entirely completely. Perhaps it was, but the top of the battery still has corrosion on it and it is still dirty, so I'm not sure this service was completed at all by the technicians. Also, Toyota of Tri-Cities uses to provide a chart that showed the status of each component of the vehicle that was inspected, but that is no longer provided. This sheet showed which components were in the green, the yellow, or red in terms of needing replacement. This is helpful for the customer to have as a good visual indicator on the status of his or her vehicle.