Toyota of Tri-Cities Auto Repair Service

My RAV is like new! I loved the detailing job!!

So when I got my car my headlights were left on I'm glad I noticed it before it killed my battery life but other than that everything else was okay.

Daniel Jones performed his duties for my needs with the scope of his authority.

Faster than expected

Rather than telling the customer they have driven into the wrong lane to drop off the car, maybe you could tell the customer on the reminder text message which lane to pull into. First time in 4 years that there was an error on the car after the service. It didn’t feel as efficient or friendly as it normally is.

Love my Toyota

Thank you for the great service.

Great job. Thank you.

Thank you

Great job to all !!! THANKS

Hi I went to get my schedule service at Toyota of Tri-Cities for first Time and had the worse experience ever, I purchase my vehicle at Rodger’s Toyota in Hermiston and had had all my previous services there with excellent customer service and excellent customer treatment unlike Toyota of Tri-Cities. I schedule my appointment and asked the lady to provide someone so I can show 3 concerns that the vehicle had developed and I wanted to show the technician or service advisor. Upon my arrival, my service advisor ( Raul ) wasn’t available so I had to show my concerns to the person who checked me in. Concerns were as follow. 1- drivers seat recliner motor multifunction 2- drivers side window squeaking when going down 3- rattle at B pillar trim around seat belt anchor Around 5 pm Raul called me and stated that none of the concerns were duplicated and that the car was ready to be picked up, I asked if the guy who checked me in showed him all the concerns and with a rude attitude said no, I explained him that I had showed the other person and he just didn’t wanted to listen, I asked if he could be available at the time of picking up the vehicle so I can show him, he said he didn’t have time for that stuff, he advised that I had to schedule another visit so he can be available. Very disappointed, I went and picked up my vehicle, I asked if the service manager was available and they said he had left the office, I requested a manager business card they said he locks them in his office. I got my car and left. I would like to talk to someone who can a least listen. I regretted not had taken my car to Rodger’s , I live in Pasco and was more convenient for me taking it to Kennewick. I wish I have never had. Thanks. Daniel ****-****-xxxx

The staff pressured, waiting room needs a sitting area as we wait

Very nice people ,good job and time. thank you see you next time.

No my steering wheel column got scratch by one of your technicians.

There was a cabin air filter, that appeared new, in the box, left on my front seat. I called the service department and had to leave a voicemail, asking why it was there. I never got a callback to answer my question. John E

As usual everything was done correct right and on time.

Davis did a wonderful job and went above and beyond answering my questions and concerns!

You were very tolerant of my indecision on how to repair the failed exhaust system.

Routine service took 2 hours. The personnel were great like always but the process seems less efficient than in the past. I have to come back for a flush and new filter because out of stock. In recent visits it seems like there is pressure to replace tires with no evidence of need and not much conviction from personnel suggesting it. Feels like it comes from directive from management

I had an appointment at 9am and they didn't work on my car until 10:30am, it only took 30 minutes to do what they have to do, they made wait 2 hours with my two kids. Horrible service...