Raul was not the problem.
The issue continues to be Toyota & their techs unable to resolve concerns.
6/5/2024
Tyna A. VERIFIED CUSTOMER
Juan was professional and communicated with me on the status of the service/repairs.
6/5/2024
Peggy B. VERIFIED CUSTOMER
Always a good job
6/5/2024
Linda B. VERIFIED CUSTOMER
I was very impressed with Raul today. Not only was he quite efficient in getting my Highlander checked in but he also communicated my service progress in a timely manner. Checkout, too, was streamlined so that minimal time was spent returning my vehicle. Throughout it all, Raul treated me in a professional and friendly manner. It was a very good experience.
6/5/2024
Saul C. VERIFIED CUSTOMER
I received a notification for an appointment that I thought my wife scheduled. She never did and neither did I. She took it in thinking I scheduled it. It wasn't due for service but she still had them do it. There were also black marks left on the inside of the car. Seems to be from dirty/oily hands.
6/4/2024
Maureen P. VERIFIED CUSTOMER
Friendly service and quality of service. I feel confident my vehicle is in good hands.
6/4/2024
Cheryl S. VERIFIED CUSTOMER
Great service! Thank you! Cheryl
6/4/2024
Pamela G. VERIFIED CUSTOMER
Juan ****was a very knowledgeable representative. He answered all my questions in a polite and caring manner
6/3/2024
Ronald M. VERIFIED CUSTOMER
Brianna did an excellent job. She was very courteous and a pleasure to work with.
6/2/2024
Rhonda N. VERIFIED CUSTOMER
Jay was super!
6/2/2024
Maria K. VERIFIED CUSTOMER
As always, Jomi gave exceptional customer service.
6/2/2024
Cynthia H. VERIFIED CUSTOMER
????
6/2/2024
Natalie S. VERIFIED CUSTOMER
This was the second time in with the issue and this time it was really taken with lots of care and concern. I feel like it was amazing that they found the issue because it was a little obscure. The team working on it went above and beyond to help, taking video to help show the issue, keeping me updated, helping work with the other company directly for scheduling and payment helping relieve stress on me. Daniel was amazing with his customer service always letting me know the progress!! I was very stressed but his service helped ease that a little. My faith in Toyota has been strengthened.
6/1/2024
Melissa G. VERIFIED CUSTOMER
I was very impressed and happy with the service I received. Thank you.
6/1/2024
Cindy W. VERIFIED CUSTOMER
Great experience!
6/1/2024
Susan R. VERIFIED CUSTOMER
Excellent friendly service and feedback on issue
5/31/2024
Eric M. VERIFIED CUSTOMER
We didn't receive the inspection checklist.
5/31/2024
Antonio M. VERIFIED CUSTOMER
Great job by the Toyota Service Department!!
5/31/2024
Timothy M. VERIFIED CUSTOMER
Superior customer service - responsive. Thorough. Helpful and kind