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Real Reviews from VERIFIED CUSTOMERS
Richard J. VERIFIED CUSTOMER
My lease is up in November. I am leaning toward buying the car outright at that time. I will be in contact with you a few months before that time Thank you REJames
3/4/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“We apologize for the delayed response. Thank you for your feedback, we would like the opportunity to address your concerns. Please contact our sales manager, Jon, at 845-475-3077 ext 528.”

Larry S. VERIFIED CUSTOMER
Great service with my wheel alignment.
3/4/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Hi Larry, We are happy to hear we provided you with such great service! Please come see us for any future service needs. Thanks!”

Cecelia R. VERIFIED CUSTOMER
Paid about 3 hours worth of labor when my vehicle was done in two, I don’t believe that “book time” is fair at all only thing that’s understandable is the brake system flush, I supplied all parts otherwise,
3/2/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“We apologize for the delayed response. Thank you for your feedback, we would like the opportunity to address your concerns. Please contact our service manager, Dom, at 845-475-3077 ext 524.”

Lorraine A. VERIFIED CUSTOMER
It takes about an hour to drive to Kigston. Service was routine for a ew car and a little pricy. Computers went down and they told me to wait for the bill- half an hour. Finally hour drive back home. Not worth it.
2/28/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“We apologize for the delayed response. Thank you for your feedback, we would like the opportunity to address your concerns. Please contact our service manager, Dom, at 845-475-3077 ext 524.”

Norman L. VERIFIED CUSTOMER
Great service from start to finish.
2/25/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Norman, Thanks! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience!”

Richard G. VERIFIED CUSTOMER
Service people were very good solution to problem did not get done. I now have to keep more detailed notes to figure it out. What concerns me now is I bought a 2020 certified vehicle that was traded or turned in from original owner and have to wonder what I ended up with and why it’s was returned so soon. I am not comfortable with car at this time and wish I stayed with USA vehicle
2/25/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“We apologize for the delayed response. Thank you for your feedback, we would like the opportunity to address your concerns. Please contact our service manager, Dom, at 845-475-3077 ext 524.”

Susan F. VERIFIED CUSTOMER
Very satisfied with Kia service! They get a 10 in my book
2/24/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Hi Susan, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.”

Teresa L. VERIFIED CUSTOMER
Very impressed how fast service was completed.
2/23/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Teresa, We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!”

Tracy S. VERIFIED CUSTOMER
Was unhappy with the fact that I wasn't told ahead of time that oil changes were only with synthetic oil. I cost me $75 for an oil change. I'll never have my oil changed at a dealership again. I can have it done it elsewhere for $40. A Kia Sportage doesn't need synthetic oil!
2/23/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“We apologize for the delayed response. Thank you for your feedback, we would like the opportunity to address your concerns. Please contact our service manager, Dom, at 845-475-3077 ext 524.”

Kevin K. VERIFIED CUSTOMER
Have still not credited me for coupons presented despite 2 phone calls.
2/22/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“We apologize for the delayed response. Thank you for your feedback, we would like the opportunity to address your concerns. Please contact our service manager, Dom, at 845-475-3077 ext 524.”

Rita S. VERIFIED CUSTOMER
Jason is great.
2/22/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Hi Rita, We are glad to hear that you had such a great experience with Jason. Please don't hesitate to reach out to us if there's anything more we can do!”

Christopher M. VERIFIED CUSTOMER
I would like to get a copy of my inspection report. Why was it not in the paperwork you gave to me?
2/19/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“We apologize for the delayed response. Thank you for your feedback, we would like the opportunity to address your concerns. Please contact our service manager, Dom, at 845-475-3077 ext 524.”

Nancy S. VERIFIED CUSTOMER
Even in the time of distress when your internet system was down everyone was very calm and helpful willing to answer questions I had like were there any mice in my car!
2/19/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Hi Nancy, We are so glad we were able to still provide great service even in a time of distress! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!”

William D. VERIFIED CUSTOMER
Everything was wonderful
2/19/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Hi William, thank you so much for your 5- star review! Have a great day!”

Travis L. VERIFIED CUSTOMER
I’m interested in a small pick up truck
2/18/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Hi Travis, Call us at your earliest convenience at 845-319-7036 so we can help you find what you are looking for. Thank you!”

Linda T. VERIFIED CUSTOMER
I gave a coupon when I arrived and the coupon was not applied. Also, I was not told there would be a 3% charge if I used my credit card. Had I been told,I would have gladly gone to the bank and gotten $765. It was 7:00 pm and my ride had left. The gentlemen Helping me did not know anything about my coupon and also had no control over the 3%. In addition, last time I brought my car to have the airbag light fixed and the rattle in my car fixed. Airbag light still on (after they said they fixed it last Time) and car still has the rattle (after they said they fixed it last time and I paid for it to be fixed). I do want to say that Jason was very nice and tried to be helpful and also the gentlemen that took my payment was very nice but clearly was t aware of coupon or able to do anything about the 3% charge.
2/16/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“We apologize for the delayed response. Thank you for your feedback, we would like the opportunity to address your concerns. Please contact our service manager, Dom, at 845-475-3077 ext 524.”

Beverly B. VERIFIED CUSTOMER
The mileage when I arrived at the dealership was the same when I left. My receipt states the tech road tested the vehicle. Where was it road tested? In the shop?
2/12/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“We apologize for the delayed response. Thank you for your feedback, we would like the opportunity to address your concerns. Please contact our service manager, Dom, at 845-475-3077 ext 524.”

Ann F. VERIFIED CUSTOMER
Team at Kia in Kingston has always been courteous and helpful.
2/11/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Thanks for your praise and kind comments about our team, Ann. Take care and have a wonderful day!”

Christian C. VERIFIED CUSTOMER
Great service very happy all needs addressed. 5 star
2/11/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Christian, we are happy to hear that you are pleased with the service you received here. Thank you so much for being one of our valued guests and we look forward to your next visit!”

Brian Q. VERIFIED CUSTOMER
The service was great.
2/10/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Thank you, Brian, for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.”