I made an appointment for my truck to have or changes 7::30 a.m. arrived at 7:30 it took 2 and a 1/2 hours to get and/or change Donal my vehicle I was the 1st one in the shop and everybody that came in after me had the car service before mine I don't understand what's the purpose of having a schedule when you still get put to the end of the list after you called for an appointment
11/21/2020
RICHARD H. VERIFIED CUSTOMER
She arranged for me to check out with the usual interface with a cashier. This provided the “unneed” for personal contact. Thank you
11/20/2020
Bethany H. VERIFIED CUSTOMER
Always courteous and reliable.
11/20/2020
Ramon M. VERIFIED CUSTOMER
Good
11/20/2020
Austin S. VERIFIED CUSTOMER
Rosean was great and very helpful with my needs. Very good customer service!
11/19/2020
Lynette W. VERIFIED CUSTOMER
Always a pleasure
11/19/2020
David H. VERIFIED CUSTOMER
I've had nothing but pleasant visits at the Priority Nissan in Williamsburg.
11/19/2020
DANNY B. VERIFIED CUSTOMER
Didn’t try to help with a solution. He just emailed a $1200 quote, knowing I was not pleased with how we got to the problem. A phone call and willingness to talk through other solutions would have been a better approach.
11/19/2020
Kevin E. VERIFIED CUSTOMER
Service was excellent!! Great communication.
11/18/2020
Louis B. VERIFIED CUSTOMER
Excellent service!!!
11/18/2020
Lisa M. VERIFIED CUSTOMER
Only issue was that my vehicle smelled like cigarette smoke when I picked it up. A heavy smoker must have driven it. I despise the smell of cigarettes and had to open my windows while driving away from dealership.
Not cool!
11/18/2020
Cecilia P. VERIFIED CUSTOMER
Nice people at service department,also great service!????
11/17/2020
Walter G. VERIFIED CUSTOMER
Great service
Knowledgeable technicians
And helpful parts guys
11/17/2020
Dianne H. VERIFIED CUSTOMER
Absolutely outstanding customer service at every visit! Thank you for the quick oil change today.
Dianne H
11/17/2020
Rebecca B. VERIFIED CUSTOMER
How did you manage to strip out the drain plug then blame in on high mileage on a car that is nearly 2 years old. You replaced the drain plug but This was not a satisfactory answer and left me concerned about the condition of the sump, if the thread was stripped there also and will it leak in the future
11/15/2020
Michelle C. VERIFIED CUSTOMER
Kaeley is awesome!
11/14/2020
Rosendo O. VERIFIED CUSTOMER
Always a Pleasure!
11/14/2020
THERESA A. VERIFIED CUSTOMER
My car was unable to be fixed because they couldn’t hear what I explained to them and showed them a video what it was doing. It was doing the same thing that it did when it was in the shop 3 weeks ago same issue! Plus I was given a rental for the time the car was in the shop, was told it wouldn’t cost me anything because my car is under warranty, picked my car up and they charged me for the rental because they couldn’t find a problem with my car. I was not told I would be charged if the car was not fixed! I could of found a ride home or an Uber cheaper than a rental from y’all! I am not satisfied at all with the service I received today and I am very disappointed being that I have never had an issue with this dealership.
11/14/2020
Lindsey N. VERIFIED CUSTOMER
I was provided with excellent service in a timely courteous manner.
11/14/2020
Jan S. VERIFIED CUSTOMER
Bethany my number 1 go to service advisor . She’s prompt and explains everything transaction on the bill. She also put her top technician on the job. I’m very satisfied. Thank you Bethany I appreciate you.