The only choices I had was yes or no to answer the question. My answer would have been maybe. Last oil change, it was recommended to change my power steering fluid. So I paid for it. Today, it was recommended to change my power steering fluid and brake fluid as well. I told the rep that I had the power steering fluid changed last time. She went to verify that the fluid was dirty. She came back and said it was and maybe the pump was going bad. Maybe? I didn't feel comfortable having yall changing out my brake fluid until my next oil change to see if the power steering fluid was dirty again. Definitely a red flag.
10/19/2020
DICKSON M. VERIFIED CUSTOMER
I take my VW tiguan for every oil change since new. Some times the technician fail to turn off the oil change message. The services advisor told me that they can't get the message off because they don't have the VW scan tool to turn it off. Well 5 minutes in youtube show me how to turn it off.
This last time I notice that the belly pan plastic cover is missing 2 out of the three seat taping screw. I'm a Automotive technician for over 20 year and I understand how flat rate works so is a share blame between the dealer paid system and the technician trying to put as may hour in the book as possible, especially if the oil change is free. But please small attention to details goes a long way!!
10/18/2020
Bill H. VERIFIED CUSTOMER
She was very cordial. Professional and reprsent Priority Nissan well.
10/18/2020
Natalie W. VERIFIED CUSTOMER
Excellent service 10/10
10/18/2020
Michael C. VERIFIED CUSTOMER
My wait to get service was not long
10/18/2020
Audrey M. VERIFIED CUSTOMER
Great service and fast
10/17/2020
Jewel R. VERIFIED CUSTOMER
We was so polite and such a gentleman. He opened the door for me and all. Awesome guy
10/17/2020
Thomas D. VERIFIED CUSTOMER
Had an oil change, leaking under car, had to come back in to find problem
10/17/2020
Lisa J. VERIFIED CUSTOMER
Priority Nissan of Williamsburg, I’m very pleased with the service I received on my recent visit (10/15-10/16) to your location. The customer service was outstanding in response to a situation (tire puncture) with our vehicle that needed immediate attention. The staff were friendly, understanding, and worked with my schedule as a nursing home administrator during this difficult time. Additionally, they were able to consolidate and address other maintenance needs that were due to be scheduled. Bethany, Jack, and Rosean were professional and spot on with customer service. All communication and pick-up times indicated were accurate and timely. Lastly, my wife and I appreciate the quality of service that Joe provides to our vehicle as a skilled technician. I hope this finds you well and good job to your team, Garrett L. Jones
10/16/2020
Loyd M. VERIFIED CUSTOMER
Kept me informed of the status and very polite.
10/16/2020
John H. VERIFIED CUSTOMER
Professional and friendly
10/16/2020
Teresa C. VERIFIED CUSTOMER
Very nice and professional
10/15/2020
Michelle S. VERIFIED CUSTOMER
Very happy with the service. Everyone you deal with is professional and courteous.
10/15/2020
Jansarrah S. VERIFIED CUSTOMER
Job well done. Satisfied
10/15/2020
THOMAS D. VERIFIED CUSTOMER
Came in for an oil change yesterday,this morning found fresh oil on my garage floor, have to waste my time to go back and have the oil checked!!
10/15/2020
Katherine W. VERIFIED CUSTOMER
The young fellow was very pleasant and knowledgeable.
10/15/2020
Benito T. VERIFIED CUSTOMER
Bethany was very helpful and virtuous during my visit.
10/14/2020
Ray B. VERIFIED CUSTOMER
Excellent job by Kaeley. I know (and probably Kaeley does too) that I don't agree with the way some things are done now-like charging a diagnostic fee to check brakes. Kaeley made sure that I knew upfront what was going on, how much it would cost, how long it would take, and asked me if I was OK with it. She handled it perfectly. Thanks Kaeley!
10/14/2020
Sharla R. VERIFIED CUSTOMER
Great job as always
10/13/2020
Richard C. VERIFIED CUSTOMER
Great personnel, quick and efficient service. We will be back. Lynn Curtin