Classic Nissan Williamsburg Auto Repair Service

Bethany ALWAYS takes good care of my service needs! She’s my fav! Well so is Jeanette and Ben:)

Everyone that I had contact with was professional and courteous however 2 and a half hours for a oil change and a tire rotation seemed excessive. I wasn’t notified that my car was finished I went to go check on it and discovered it was done. I received a text notification that it was done when I was at the gas station down the road. I have no issues with the quality of work seems like it was possibly a miscommunication. Maybe a new system is needed.

YES THE SERVICES WERE GREAT

Everything was great! Thanks!!!

Kaeley was amazing and went above and beyond to get me in and out quickly. After the miserable experience at priority Chevy, y’all have restored my faith in priority. Thank you Kaeley and team

She was very polite and helpful.

The free car wash was a good benefit for me

Ben does an excellent job!

Excellent service

He is the best Service Advisory there is! He has so much passion for his job and truly cares!!

Always receive awesome customer service..

Excellent service. She was very friendly and explained everything.

Bethany was great ! Thank you so much !

Ben is always on top of his game, very professional and it’s always a pleasure dealing with him!

I am very very please with my service. Priority Nissan has the best people and they always help me whenever I need services done to my car. The staff at Nissan is always courteous and they never forget my name. Thank you sincerely to everyone working there.

Ben is just an outstanding service representative. He never disappoints. I love the care I receive there and the coffee and the reliability. Thanks, Ben!

All went well.

One of your techs in the service department is probably under scrutiny for vehicle inspection violations, so your service rep allowed a tech to fail my vehicle’s inspection for no reason. I’m writing your general and corporate manager, providing pictures with updated excerpts from the Virginia State Police vehicle inspection manual. Very sad, because I was happy with the service up until now. I’ve had my car inspected here for the last 3 years, my car failed inspection two years ago for an exhaust leak, and last year the tech found a torn cv axle boot. I was actually very happy that your techs found these faults, and praised them for it!!!! Now for some reason they are causing issues for no reason, and even after reading and talking about the regulations with your service rep, he kept saying “I will not pass this car” even though he isn’t a certified inspector. Even worse, the car failed for “bubbling” in the rear window tint, and “covering” the third brake light lens; the Va manual specifically talks about bubble or wrinkles that impair vision, which my car does not, and there is no lens on the third brake light! These “supposed problems” were present 3 years ago when I got my first inspection here, my car has not changed, and now out of the blue it’s an issue. I asked another Inspectors walking by about it, and he said “I don’t see an issue”... I asked the service rep to let another tech look at it and he declined. I took the car to another inspection station, they passed it on the spot, and said your tech doesn't know what he’s talking about. Your dealership wasted my time, your rep was completely ignorant, and had the audacity to argue with me about it. I WILL NEVER DO BUSINESS WITH YOUR DEALERSHIP EVER AGAIN, AND I WILL ENSURE NONE OF MY FRIENDS, FAMILY, OR COLLEGES DO BUSINESS WITH YOU EITHER.

Very pleasant and professional!

tire pressure didn't top up still shows 29.