Classic Nissan Williamsburg Auto Repair Service

Always professional and courteous service!

To preface, I am very pleased with my car's servicing. It drives very well now. However, I was disappointed with the regard for my time. I told everyone before the diagnostic exam that I needed my car the next few days and if that would be an issue, I would prefer to reschedule. I was assured that it would be fine, however, and proceeded with the diagnostic. I went in the next morning to check on things and said I could stay at the latest an hour and a half after I had previously said I needed my car, but when I came back at that time the person I needed to talk to was at lunch and I was waiting 45 minutes past then to speak to someone, at which point it still wasn't ready and I had to take out a rental. I was then promised the car would be ready by the end of next day, though as it turned out it needed to be in repair for a day past that. I would really have appreciated a more realistic timeline throughout the whole process to be able to make or change my plans, but instead I was kept hanging until the last minute. Finally, and this may seem small, but in the back of the service center was a board of guarantees they promise, one of which was that the car would be returned clean. My car was not cleaned at all. I don't expect this as part of the service, but that should not be on this board if it is not in fact a promise.

Very good service.

Guys are good

Very professional and held up a very high standard for the company. He got me checked in and out in a timely manner.

Great service as always..advised of items needed for maitience upon my next visit as well.

Great customer service wonderful friendly people to work with

I was very pleasantly surprised when Ben texted me to advise that the car was ready one day before I expected it to be!

Service was great. I didn't have a appointment and they got me in and out quick. Everyone was very accommodating.

Professional, personal staff!

Nothing to add. Keep up the good customer service.

I am always satisfied with the service provided at this priority Nissan. Ben is always courteous and respectful. I will always go back since our needs are met and my vehicle is in good hands.

Very pleased with the service

Wendall Homles was a very professional service advisor who represented the company as a gentleman, He was genuinely concerned with my satisfaction. However, I was less than satisfied with the service technician (s) who worked on my truck. The inspector rejected my vehicle do to bad wiper blades. Very questionable. I had a State Trooper and a local policeman look at my rejected blades and could not see how they were rejected. I had an oil change and there was oil left running down my fender. Also, Grady hand print on top of roof inside.

Ben is a true professional - trustworthy and knowledgeable. Mark W

2nd time I was offered an interior/exterior car wash after my service, and it’s the 2nd time my car was given back without a car wash. Why offer ???????

We had scheduled an 11:00 appointment on Saturday for an oil change and a state inspection. We arrived at the appointment and dropped off the car rather than wait because we had other obligations around town. When it got within 10 minutes of closing time and we had not heard that the car was ready, we headed out to pick up the car. We did not receive a call until 5 minutes before close when we had already arrived. It was then that we were informed that there was a potential issue that would prevent us from passing inspection. The service team wanted to give us a rejection sticker and revisit the issue on Monday, when we were not available, because they were about to close for the weekend. The service manager reviewed the potential issue, and determined that it was not in fact an issue and issued the state inspection. While I understand that things happen, I don’t appreciate waiting until the last minute to inform us that a major repair may be needed.

Thank you for hard work with my vehicle!

My car was making a funny noise, so o stopped by the Service ce department and they were able to fit my car into the schedule and fixed the problem in less than an hour!

One of the best dealerships to buy a car from or get your car serviced at! Highly recommend priority Nissan Williamsburg Va