Garage seemed a bit disorganized and I overheard a few customer complaints about wait times, but my experience was great. Wendell did a great job checking in and giving updates.
5/2/2019
Jose C. VERIFIED CUSTOMER
Im always satisfy with Service Advisors. However it looks like there are some new mechanics trying to push a service that is not requiered. For example, the timing belt and water pump were replaced around 2 weeks ago. Now a mechanic is saying that I need a coolant flush, really?
5/2/2019
Penny O. VERIFIED CUSTOMER
Wonderful service , very attentive and friendly and polite !!
5/1/2019
Aaron O. VERIFIED CUSTOMER
Best service department around!
4/30/2019
Natalie R. VERIFIED CUSTOMER
Everyone is always so kind! Service was quick!
4/30/2019
Rashaunda P. VERIFIED CUSTOMER
My appointment was at 9:30. I didn’t leave until 12:40pm. When I looked at the paperwork it said the car was ready at 10:44. The agent said he could not find me. I was sitting outside on the bench and never seen anyone come out to search for me. It was cold so I wanted to sit in the sun, I did see another agent look outside for her customer. So I sat and waited I didn’t check in because I assumed they were still working on my car. I missed a few appointments from waiting but overall my car was nice and clean when I came out. Thank you.
4/30/2019
Tavis C. VERIFIED CUSTOMER
The team was amazing, they were polite, respectful and enthusiastic. They noticed it was my first time there, so they introduced themselves. The team made me feel very welcomed!
4/29/2019
Timothy H. VERIFIED CUSTOMER
Service was fine. Complimentary car wash was a joke. Car looked dirtier after the wash than it was before. Huge sections missed and looked like only a spray off was done with no rag used.
4/29/2019
Jesse F. VERIFIED CUSTOMER
You guys are the best!
4/29/2019
Raymond H. VERIFIED CUSTOMER
Always professional. They get it right the first time.
4/28/2019
Judith A. VERIFIED CUSTOMER
Excellent service experience and I enjoyed chatting with Wendel. Very personable, polite and friendly, genuinely interested. Thank you.
4/28/2019
Andrew P. VERIFIED CUSTOMER
Ben and the service techs provided exceptional customer service, making sure everything on my Truck needed to be completed this service was done throughly and to a high standard. Thanks!
4/28/2019
Treva D. VERIFIED CUSTOMER
Was not aware that you guys were here in Williamsburg but even though I did not buy my vehicle with you I was really happy with the customer service and the smiles that I received. The kindness can I feel much better
4/27/2019
Darin B. VERIFIED CUSTOMER
My wife took her car in for an oil change on a schedule appointment she arrived early and yet had to wait an hour and half, but the car had been done no one had told my wife it was ready. She noted they seemed disorganized. Not my normal visit.
4/27/2019
Robert D. VERIFIED CUSTOMER
Excellent, prompt service, and explanation of services needed based upon mileage. Also like waiting area and Starbucks coffee maker.
4/27/2019
Aaron O. VERIFIED CUSTOMER
Best service department around! Ben and the team there go above and beyond to make sure every detail is checked. Will never go anywhere else with my cars!
4/27/2019
Marcia C. VERIFIED CUSTOMER
My husband says the service team tried to rip him off with a bogus inspection failure . He will never do business with priority again.
4/26/2019
Stanley H. VERIFIED CUSTOMER
Accommodating; appointment time was logged on wrong day but Ben was able to squeeze me in for a kind big repair job. Shuttle arrangement was very convenient. Significant savings compared to original estimate.
Very pleased