Classic Nissan Williamsburg Auto Repair Service

Absolutely satisfied with your staff your service manager they were all very considerate

Thanks to the service team, Ben, Karen and the tech. Great service and turn around.

Ben is excellent! I only wish that Classic Nissan would continue to honor the Priorities for Life. Thanks

I always have excellent service with Nissans service center but after my service on 6/3/2023 I noticed that my coolant level wasn’t at the recommended minimum level. There is a splash of coolant left in my tank. This just upset me because I always thought with the multi point inspection they do every-time my car gets serviced this would be something that they would notice and fix.

Wish you would have kept priority promise oil change inspection etc. for life!

Took my sons car in for a simple oil change. I was called and said the car was ready, when my son turned on the car smoke was coming out the exhaust. Let me note that this had never happened since he has owned the car. My wife simply told the advisor the same thing, he suggested this was normal. She said no it’s not normal . He said “ we will take the car back to make sure every thing was fine should only take 5 min”. Well after a good 30mins, the car back and the advisor said we did another oil change. Huh?! Wasn’t that what we came in for?. My son turned the car on and no smoke. So I’m not sure if the dealership used the wrong oil or even worse forgot to put oil back in the car once they drained the original oil. My son works hard for his money, he can’t afford another car if that engine was to lock up. We trusted you all with his car, needless to say we won’t be back. Wish someone was honest and told us the truth, we would have more respect for someone if they would have said sorry we screwed up and not to tell us this is normal. We are not idiots.

Great customer service thanks to Keren, Benand the gentleman with the Orange polo shirt

Kieran is always sweet and super knowledgeable. She listens to understand my issues and provides the best insight.... She rocks!

Ben kept me apprised as the work on my car processed. I never had to chase him down and ask him about the status of my car.

Ben was great as usual. I was in and out with no hassle.

Kieran was great - she explained everything and was very communicative. Thank you!

Ben, Thankyou for great service. Respectfully, LaShawn

Ben was very knowledgeable about my vehicle and did everything he said he was going to do.

YOURS Inspection Certificate (May 16, 2023) did not reflect the electrical malfunctioning on the collision warning flushing icons and nobody told me that my car has an issue before I left the Nissan Priority dealership 2 weeks ago. The flushing collision icons started to aware me immediately on the highway - the dealership service gate was closed due short schedule before weekend. On May 21 st, I could not start my vehicle and I asked for the battery’s check in the local Auto parts zone, the service technician opened the hood and he found the “foreign object” under the hood - the ripped piece of the dirty cloth wrapped around the cable as the net! Your supervisors did not check what your technicians left in the customer’s vehicle and put the drivers’ life under danger! I have a photo to proof “sloppiness and careless” of the Classic Nissans’ unsupervised technician. I expect today the professional diagnostic and repair of the entire Electrical Unit which is still under the warranty till September 2023. If this issue will appear again than do not expect from me to trade the current Nissan Kicks for the next Nissan “products and unreliable technicians service”. I will not tolerate this experience with your Nissan brunches which I had in the past with other cars and select the Toyota. - Cistomer Tatyana D

Very pleasant,professional,and courteous atmosphere! Sincerely, Patrice T

The sales team was awesome. I would always deal with classic Nissan in Williamsburg.

As always, prompt, thorough service!…with smiles!

I love my service, don't enjoy the contract for free service has ended ???? do to new ownership ???????????????? this isn't right ????????????

Very responsive

The service team was awesome.