As always, excellent , prompt and thorough service!!!
6/24/2021
Owen A. VERIFIED CUSTOMER
Terrible experience. Nobody answers the phone there. Mixed communications. Incomplete work. Never again.
6/24/2021
Tracy W. VERIFIED CUSTOMER
Always quick and great service
6/22/2021
SARAH B. VERIFIED CUSTOMER
Thank you so much!
6/22/2021
Gregory K. VERIFIED CUSTOMER
Service has always been a pleasure to deal with.
6/21/2021
Michael C. VERIFIED CUSTOMER
I left completely unsatisfied with brakes making the same noise. Crazy to think it's fine and normal to drive.
6/21/2021
Kwame J. VERIFIED CUSTOMER
Great service nice person
6/21/2021
CURTIS A. VERIFIED CUSTOMER
Well I took my car in for an oil change that was by appointment at 10:30am. I received a phone call basically asking for other services to be performed around 11:00am. I didn’t hear back from Priority Nissan again to let me know that my oil change was completed. I drove up there around 3pm and car had been done but no phone call or text message was received. Well on Monday morning, I received a text telling me that my vehicle was ready. This service department is lacking.
6/21/2021
Stephens P. VERIFIED CUSTOMER
Very professional, pleasant,and efficient.
6/19/2021
Kathy H. VERIFIED CUSTOMER
Extremely happy that the repair work on the brakes was done so quickly - I was not expecting to have the car ready the same day. However, I'd also asked for an oil change and check up of anything else that was due. That was not done. So now I need to make another trip for that routine maintenance.
6/18/2021
Judy J. VERIFIED CUSTOMER
Even though I was late for my appointment, Jack and everyone else I spoke to were so very nice! Thank you for putting me at ease….. this was my first time coming in ……. I appreciate the great service! Judy J
6/18/2021
Cameron S. VERIFIED CUSTOMER
Jack was very professional
6/18/2021
Sabrina P. VERIFIED CUSTOMER
I was told I needed to make an appointment to have my oil changed and tires rotated. I set at appointment two weeks in advance. On June 14th I took my car in at the appointment time (9:30 am). I was told it would be over a three hour wait. I left, and called at 1:00 to see if I could come back and try again. I was told they were not servicing anymore vehicles for that day. I am new to Pohanka, so I was not aware of the “no appointment necessary”, because I was told I needed an appointment.
I came in the following day first thing in the morning. After my car was serviced at Pohanka I drove directly down to Virginia Beach. I was over an hour into the trip and my tire sensors starting warning me. Every tire had a PSI pushing 50, and my tire PSI max is 33.
6/18/2021
Chelsea C. VERIFIED CUSTOMER
Poor communication overall. Told the representative I was waiting on site, they still noted that I was leaving my car. Waited about and hour and a half for what I was told would be “within an hour” of work. I did not complain or ask because things happen. However, I was called to be told how my car failed the state inspection, but they wouldn’t be able to do the work because it was after five.. even though I was told my work would be done by four thirty. Had my work been done in the time i was told, the additional 45min procedure could have been done within ten minutes of me finally receiving the call. I was then told that they did not have the part and they could call when they did. When I left, my paperwork states that I declined multiple services.. but I was only told about the one issue. I was told that the one issue would be around $400, but the total for all recommendations that were not mentioned was around $2,000.
6/17/2021
Leaha H. VERIFIED CUSTOMER
Kaeley has some of The Best customer service skills I have encountered. She is friendly and prompt with her responses and actions. She also listened to what I requested and helped with my questions. Kaeley is top notch!
6/17/2021
William H. VERIFIED CUSTOMER
Well done.
6/17/2021
Jan H. VERIFIED CUSTOMER
Great welcoming service
6/16/2021
Gertrude P. VERIFIED CUSTOMER
Hhh
6/16/2021
Cheri W. VERIFIED CUSTOMER
The service team was very professional and friendly. Thanks for a great job!
6/16/2021
Lawrence W. VERIFIED CUSTOMER
The staff as always professional!! But this is the second oil change I had done on my 2013 Mini Cooper S and for the second time the oil drain plug is dripping, and it his time the coolant reservoir bolt was left loose. I checked for tightness of the drain plug and it is tight.