I mentioned when I got there for oil change I was told when I made appointment they would look at small scratch that was made when my car was towed in last week. He looked at and said it was small enough probably just paint touch up. I waited for service to be done. When I went to pay I asked if scratch was fixed. He said no I’d have to bring it back. I assumed it was going to be looked at and addressed while I was there. He said I just need paint pen. They’d have to order it. I asked to have manager call me Monday.
3/27/2021
Theresa E. VERIFIED CUSTOMER
Prompt and curtious!
3/27/2021
Dustin G. VERIFIED CUSTOMER
The only issue I had was that I went in for a reinspection and I was there like an hour in a half
3/27/2021
Donna C. VERIFIED CUSTOMER
Everyone was very friendly.
3/26/2021
MARGARET W. VERIFIED CUSTOMER
Very knowledgable and feel like the staff is part of my family. I trust them completely! Thanks Rosean. Also, thrilled with new office manager. Excellence all the way!!
3/26/2021
ADINA H. VERIFIED CUSTOMER
Jack was very nice well spoken I am glad I had a great experience with him because I was nervous about bringing my car to another Nissan dealer the Nissan of Richmond trashed my last maxima that’s how I ended up with the one Jack helped service.
Thanks again I will always drive the extra 30 mins to come there.
3/25/2021
Rebecca W. VERIFIED CUSTOMER
Thank you for the quick service and the follow up via text messages. I greatly appreciate the customer service.
3/24/2021
Wendy R. VERIFIED CUSTOMER
It was quick easy friendly service! So refreshing these days. I will be bringing my car to you for all my service needs and will definitely reccomend you to friends. Thank you
3/24/2021
Janet S. VERIFIED CUSTOMER
Kept me posted on the progress and had it fixed it record time. Very please with the service
3/24/2021
Morgan F. VERIFIED CUSTOMER
Was told I needed to change my spark plug, that oil was leaking in them. Got home and took them out and not a single drop of oil was on my spark plugs. Was supposed to have a manager call me today and of course that never happened! This is the third time I have had a terrible experience at this location.
3/23/2021
Alice C. VERIFIED CUSTOMER
Great friendly service
3/22/2021
Hezekiah F. VERIFIED CUSTOMER
Rosean was very helpful and kept me updated on the status of my vehicle.
3/22/2021
Rodney S. VERIFIED CUSTOMER
Ben was fantastic as always
3/19/2021
Colin O. VERIFIED CUSTOMER
Short wait in the service area while I got a state inspection for my car. Service staff couldn’t have been more friendly and professional !
3/19/2021
Bringier M. VERIFIED CUSTOMER
Excellent service! Very quick and efficient and Rosean identified a problem I didn’t know I had with a small part of the suspension. He fixed it and it has made a big difference in the way the car drives. I am really happy to have this fixed - as well as the air bag light problem I came in with.
3/19/2021
KARONE J. VERIFIED CUSTOMER
Fast and professional!
3/18/2021
Matthew B. VERIFIED CUSTOMER
We appreciate the service department fitting is in without an appointment.
3/17/2021
Jim L. VERIFIED CUSTOMER
Quick turn around on the service
3/16/2021
David W. VERIFIED CUSTOMER
Rosean was great. Nissan’s service is awesome as always.
Thanks
3/16/2021
Dorsay W. VERIFIED CUSTOMER
I ask for them to vacuum inside and they didn’t do it