I called with an issue from a previous oil change I received only 1.5 min to a ago. We talked through it, he had me come in right away and he topped the oil back up, made noted in my record so it can be monitored for any future issues. He was timely, courteous and very helpful! I appreciated the car wash to “excel” in my experience. This was an issue that turned into a good thing. Please make sure he’s thanked for his service.
6/2/2022
Todd G. VERIFIED CUSTOMER
Darwin was terrific, quick and helpful explaining the fix.
Audi roadside assistance, on the other hand, was difficult. Communication, phone and response issues need to be reviewed by Audi Mgmt.
6/1/2022
JOHN D. VERIFIED CUSTOMER
Great service and communication. Thank you! ??????????
6/1/2022
Michael W. VERIFIED CUSTOMER
That was two questions. But that’s ok.
5/28/2022
Stephen P. VERIFIED CUSTOMER
Please address this correspondence to Louise Pfeiffer in the future and not Stephen P
5/28/2022
Clint C. VERIFIED CUSTOMER
Great Service
5/28/2022
Nicole R. VERIFIED CUSTOMER
Zach was great
5/28/2022
Nancy W. VERIFIED CUSTOMER
Service was outstanding! Our granddaughter dropped her retainer down the seat belt connection hole. Sarwan provided the very best in customer service to see that it was found and returned to her.
5/26/2022
Solomon T. VERIFIED CUSTOMER
Great service and the staff was friendly. Thank you
5/25/2022
Michael S. VERIFIED CUSTOMER
Excellent customer service!
5/25/2022
Olivier R. VERIFIED CUSTOMER
I appreciate the customer service the establishment gives and I all ways come and leave feeling welcomed satisfied and appreciated
5/25/2022
Paul D. VERIFIED CUSTOMER
had egr replaced, still exhibited issues when i first picked it up, after a week was told tech had a gasket installed wrong, car still having issues. smells like exhaust gasses entering cabin now.
5/25/2022
Megan S. VERIFIED CUSTOMER
5*
5/22/2022
Liz S. VERIFIED CUSTOMER
Always great service. Good communication and done on time.
5/22/2022
Kannan S. VERIFIED CUSTOMER
I wish there was proactive communication on the status of the service - especially when the service takes over a couple of days. On the evening of the first day, I had to repeatedly call the service center to understand the status and had to plan on alternate mode of transportation at the end of my day at work when there were no loaner options available.
5/22/2022
Tim F. VERIFIED CUSTOMER
Tim was my customer service representative. He was fantastic.
5/22/2022
Con T. VERIFIED CUSTOMER
Tim was attentive to all my questions and needs.
5/21/2022
Maureen B. VERIFIED CUSTOMER
In terms of time, money and energy spent, I think Audi needs to evaluate the process for this —should be simple — procedure.
5/21/2022
Haley W. VERIFIED CUSTOMER
Sarwan Was fantastic and inform me of what was going on with the vehicle throughout the process. He also was very helpful in making sure I had a shuttle ride back to the dealership to pick up the car. He is fantastic