3 weeks from the initial call to schedule an appointment until the issue was finally resolved. Was told the recall issue would take an hour, but it took 1 hour and 45 minute. Did not get any paperwork and car was not cleaned because car wash required maintenance.
5/21/2022
Ryan L. VERIFIED CUSTOMER
Good experience
5/21/2022
Scott E. VERIFIED CUSTOMER
I’m still waiting on a return call to schedule the actual service. It’s been over a month.
5/20/2022
Benjamin N. VERIFIED CUSTOMER
Always great service! Thank you!
5/20/2022
Bryan F. VERIFIED CUSTOMER
It’s been a tough experience so far.
5/20/2022
Mark T. VERIFIED CUSTOMER
$190 for an oil change and tire rotation!!!
Really?? Audi of St Paul just sent me a coupon for $79 for oil change and tire rotation.
5/20/2022
Premsai P. VERIFIED CUSTOMER
Balack is very polite and helpful
5/19/2022
Leo M. VERIFIED CUSTOMER
Great service at Audi Richfield! We are in the process of buying our third Audi. Great Service, great dealership.
5/19/2022
Tyler J. VERIFIED CUSTOMER
He was great and super professional!
5/19/2022
Farhad J. VERIFIED CUSTOMER
Excellent all around!
5/19/2022
David W. VERIFIED CUSTOMER
Everything went perfectly
5/19/2022
Tom S. VERIFIED CUSTOMER
Tom did a great job getting everything done for me in a timely manor!!
Thanks again.
Valuable asset to your company!!
5/19/2022
Maria P. VERIFIED CUSTOMER
My experience was excellent!
5/19/2022
David B. VERIFIED CUSTOMER
No complaints - great service, was transparent and friendly.
5/18/2022
Thomas B. VERIFIED CUSTOMER
Jason was excellent. Everything done promptly
5/18/2022
Jordan H. VERIFIED CUSTOMER
Thank you and all who had a hand in getting me back on the road with my Audi. Work and communication was superb and I couldn’t be happier with the service
5/18/2022
Bryant T. VERIFIED CUSTOMER
A+ service team! One of the best service teams I’ve experienced since we’ve moved to the states. I wasn’t in the shop more than 2 minutes before the service manager (JIm?) asked if I’ve been helped and started helping me, this is not the level of service we normally receive in California. Jim, Tim and Zack rock! We really appreciate it. Your team diffidently eased our family’s mind as we drive back west. We truly appreciate the flexibility in getting us in early. Thanks for everything! Wish we could always service our vehicles with Audi of Richland!
5/18/2022
Jeffery V. VERIFIED CUSTOMER
The actual service was great and communication during process was good also. However getting the initial appointment was very difficult I had to call several times wait on hold over 10 minutes than get disconnected recall and get the off site scheduling technician that told me the soonest he could get me in for an appointment was a month out. I called back to store again waited on hold again before I finally got an in store service appointment. This is not the first time it’s been challenging to schedule an appointment. Also with an upscale dealership I don’t find it very professional to have the showroom receptionist wear pajama pants with fuzzy cute slippers to work.