I ASKED THEM TO FILL UP MY FLUIDS, THE OIL AND WINDSHIELD WIPER FLUID AND IT WAS NOT DONE.
5/15/2022
Jon W. VERIFIED CUSTOMER
The great service I expect at an Audi dealer.
5/15/2022
Jeff C. VERIFIED CUSTOMER
I accidentally made an appointment at the Hoffman Estates location instead of Richfield. Jason was very helpful and got my car in for an oil change immediately. He was very understanding. He’s a great asset to your team and customers.
5/15/2022
William L. VERIFIED CUSTOMER
Sarwan was very professional and polite. Zero complaints. He did a good job
5/14/2022
Suzanne R. VERIFIED CUSTOMER
I asked what he would do... and he was authentic and provided honest, candid feedback. Very helpful...
5/13/2022
Shana M. VERIFIED CUSTOMER
45min turn around great service.
5/13/2022
Rose D. VERIFIED CUSTOMER
I could not have been more appeased by the service of Audi and the service representative, Sarwan Balack
He addressed a few future needs with care and understanding as I have an older vehicle and one with countless miles along with, unbeknownst yo him,
A business shuttered until 2023 by Covid
Thank you all for your gracious attitudes
5/13/2022
Cortez G. VERIFIED CUSTOMER
I was satisfied with the help I received
5/13/2022
Geoff H. VERIFIED CUSTOMER
He did an excellent job.
5/12/2022
Megan M. VERIFIED CUSTOMER
The shuttle never came to pick me up and I had to take am Uber to pickup my car.
5/12/2022
Jason R. VERIFIED CUSTOMER
Nicely done. Get that coffee machine working. It worked for me, but was a Bummer for some others!
5/12/2022
Eric M. VERIFIED CUSTOMER
Excellent service and communication. Thank you for tipping it off with a car wash.
5/11/2022
David S. VERIFIED CUSTOMER
One of the three issues I came in for service was not resolved.
5/11/2022
Jon S. VERIFIED CUSTOMER
Text communication was great. Getting someone to answer the ot call back was sub par. When I call nothing was identified as Richfield Audi and when I was transferred to service they just clicked the phone and sounded like I was hung up on. No hold please or anything. Waiting 4 minutes and nobody answered in service. Need to have someone answer they phone. Jason did a nice job
5/11/2022
Molly O. VERIFIED CUSTOMER
Sarwan is the best and so helpful!!!
5/8/2022
Shardul S. VERIFIED CUSTOMER
Squeaking problem with break not being addressed. Break squeaks even when it’s warm and above 70 degrees. Ever time I share that, I am told that it’s a problem with Q7 special alloy break pads but I have not seen/heard other Q7s make that kind of noise
5/8/2022
PAUL C. VERIFIED CUSTOMER
Sarwan was beyond great. Thank you Sarwan!
5/8/2022
MARY S. VERIFIED CUSTOMER
Great service from everyone.
5/7/2022
Taviare H. VERIFIED CUSTOMER
The receptionist on the main line was not knowledgeable about how service worked after hours. She kept transferring me and no one would answer the phone. When I arrived there was another gentleman waiting for his car. He said he had been waiting for a while too. But when Justin came out he was professional and polite.
5/6/2022
Pat W. VERIFIED CUSTOMER
Tim Storms is a good ambassador for the dealership