However Sheila is the one to be commended for exemplary service as she picked up the ball after it had been dropped.
4/17/2019
John K. VERIFIED CUSTOMER
John is a very good service advisor
4/17/2019
Matthew B. VERIFIED CUSTOMER
Excellent experience. Technician found a safety issue and was able to make the repairs the same day.
4/17/2019
Elisabeth J. VERIFIED CUSTOMER
You did a great job.
4/17/2019
Breck M. VERIFIED CUSTOMER
Sheilah was amazing! Thanks for the excellent service.
4/17/2019
Nina B. VERIFIED CUSTOMER
I always appreciate the help you give taking care of my car. Thank you
4/16/2019
Jacqueline L. VERIFIED CUSTOMER
I had an appointment at 7am and my service rep didn't show up. John was able to assist me at 7:35am, causing me to be a half hour late to work. I told him that my check engine light was on, and that I had been driving the last couple days without a gas cap on (which I had replaced before my appointment). So most likely I just needed the engine light switched off. He plugged my car in and took me in his office where he most likely already knew the error code, but told me that I would owe $145 just to diagnose. He asked if I wanted to proceed, which I replied "I don't think I have any other option?" At that time he should have told me that I could simply drive down the street to Autozone where they could diagnose and clear the code for FREE. But he didn't, I felt very taken advantage of as a woman simply trusting in the dealership where she leases her vehicle. I trusted that I would be taken care of as if I were a family friend. I feel cheated out of my $145 and I no longer feel comfortable bringing my Jeep in for service at Airpark Jeep.
4/16/2019
ROBERT B. VERIFIED CUSTOMER
Way better than Autonation
4/16/2019
Mike G. VERIFIED CUSTOMER
Have brought the Jeep in to fix loud air noise 3 times but still have not fixed problem. They seem to have given up. Not happy
4/16/2019
Larry W. VERIFIED CUSTOMER
Jorge provided good customer service and the service took a reasonable time to complete while I waited for the vehicle. I was informed of the service inspection results.
4/16/2019
Shane L. VERIFIED CUSTOMER
Shelia was outstanding! Thank you
4/16/2019
Wai C. VERIFIED CUSTOMER
Great service and courteous guy
4/16/2019
Cameron F. VERIFIED CUSTOMER
Jason is the best
4/16/2019
Dale P. VERIFIED CUSTOMER
Wow, SO glad we chose Airpark for our recall and service! George took excellent care of us! We would recommend Airpark and specifically George in service to everyone! And even got our Jeep washed which was a really great surprise!! Loved the Uber too!! Top knot has dealership!!!
4/16/2019
GUSTAVO E. VERIFIED CUSTOMER
Smooth process, Jason was professional and knowaleable.
4/15/2019
Stephanie S. VERIFIED CUSTOMER
I appreciate the great service from Jason. I’ve experienced poor service from this dealership in the past and it appears to be improving. Keep up the good work. This is the 2nd Jeep I’ve purchased from here.
4/15/2019
Juan I. VERIFIED CUSTOMER
CHarlie made everything quick and pleasant. Thank you.
4/15/2019
Don K. VERIFIED CUSTOMER
Who is Carl. This was the worst experience we have ever had Jason our service advisor was no help the only person who helped us was the service manager. Jason didn’t think about careing for the customer and making sure their auto was tracked and done on time. 7:00am to 11:30 for zeitck (?) and whippers really.