Excellent service by a very
kind and courteous and professional
service department. Thank you very
much.
3/24/2019
Michael P. VERIFIED CUSTOMER
Sheila gets a 12 out of 10 from me. Personable, knowledgeable and funny. ????. I introduced her to my daughter also an Airpark lease customer. She made her feel at ease, as my daughter has the ‘fear’ of being a woman taken advantage of at car dealer.
Airpark would be greatly served by having a fleet of fleet of ‘Sheilas’ on staff.
Michael P
3/24/2019
Vince F. VERIFIED CUSTOMER
Good and prompt job
3/23/2019
Ericka B. VERIFIED CUSTOMER
Overall the service is good but the lack of rentals available and the fact that I was told my keys would be at the front desk and they weren't was really upsetting. It takes time and money to uber back and forth. I work long hours and I can't get my car until after hours. I'm willing to forgive.
3/23/2019
Dave W. VERIFIED CUSTOMER
The check in system for your customers is very confusing. Both my wife and I always feel uncomfortable when we enter your facility. We are always asked who our service advisor is. That contact changes every time we come to you for service facility. We would feel more comfortable if you welcomed us, using our name. Having your loyal customer memorize your employees names just doesn’t make sense.
Also, we came to our appointment at 5:30PM, dropped off our car and had to wait until the next day to pick it up. This was for a very minor oil change. When we called for an update an hour later, one of your employees answered. His accent made it impossible to communicate with him.
Your operation is not customer friendly.
3/23/2019
RANDY L. VERIFIED CUSTOMER
Clean car. May come back for tires
3/23/2019
Jeffrey N. VERIFIED CUSTOMER
Derek Parra is a terrific service writer he's always taking care of us and we hope that you never get rid of him cuz I might have to change dealerships and follow him
3/23/2019
GERALD B. VERIFIED CUSTOMER
Jorge is my guy. His attention to detail and communication is second to none. He truly cares for his customers.
3/23/2019
Wilson D. VERIFIED CUSTOMER
Excellent customer service and outstanding job on my truck. This with a very affordable price and excellent timing.. no longer wait. I especially appreciate the overall checks the service tech and manager did on the vehicle. Thank you!
3/23/2019
Thomas S. VERIFIED CUSTOMER
Jorge was very helpful
3/23/2019
Michael G. VERIFIED CUSTOMER
I was kept up to date on how the progress was going.
Time is important to me not for money but helping homeless people
3/23/2019
MIKE C. VERIFIED CUSTOMER
I appreciate that you were able top get my car running again before the weekend,really needed it for work this weekend. Much appreciated.
3/23/2019
John M. VERIFIED CUSTOMER
Great service.
3/22/2019
Mark B. VERIFIED CUSTOMER
Charlie is excellent! Took great care of me, and I’m completely satisfied.
Thanks
Mark B
3/22/2019
Laura E. VERIFIED CUSTOMER
Carl Thomas went well above my expectations with an unusual service request.. that he job came out even better than expected. Excellent customer service
..
3/22/2019
Evondadan W. VERIFIED CUSTOMER
Setting up for service took 4 phone calls and 1 email, finally called the main number and got someone to help.