The service was explained well and I am very satisfied
3/15/2019
Ben S. VERIFIED CUSTOMER
Jorge was great as always!
3/15/2019
CAITLIN S. VERIFIED CUSTOMER
Service department does not care if you do not want to spend money with the dealership. Rude and does not care about customers at all
3/15/2019
Robert E. VERIFIED CUSTOMER
Excellent service and care for the concerns I raised about the car's electronics. All worked out well.
3/14/2019
Jordan P. VERIFIED CUSTOMER
Not mike's fault, but took an uber to pick up my jeep that was "fixed" and drove home. Hit my driveway, shut it off and it was doing the same thing I dropped it off for. So far it's a $365 mistake. Still waiting on a call for multiple recalls and a service engine light on my 2500 pickup as well.
Haven't been impressed thus far unfortunately.
3/14/2019
Douglas B. VERIFIED CUSTOMER
Carl was professional and courteous, and my vehicle was finished earlier than I expected. My only complaint is that the windows on my vehicle were not clean after detailing. I had to take glass cleaner to them myself when I got home. I don’t mean they weren’t done....they were streaked and filmy with what appeared to be armorall or some other pasty cleaner that may have been used on the dash, then the same cloth used on the glass. I would expect better for a $150 interior detailing. In fairness, it wasn’t as noticeable in the shade, but in direct sunlight it was actually difficult to see through the windshield.
3/14/2019
Megan D. VERIFIED CUSTOMER
Thank you!
3/14/2019
Tamara P. VERIFIED CUSTOMER
I trust my advisor, Derrick Parra, to translate the complexities of services I require or those that are just good to get done (but can wait per my budget). I know that when he tells me I must do a service, he is keeping my best interest in mind which in the long run keeps me coming back to Airpark for service. I know, like, and trust Derrick so I have a relationship iwth Airpark. Thanks.
3/14/2019
Lee Q. VERIFIED CUSTOMER
Experience was as good as it gets!!
3/14/2019
SHELLEY M. VERIFIED CUSTOMER
Sheila was the best service person I’ve had since coming there!
She should be training others on customer service!!!!
3/14/2019
Audrey C. VERIFIED CUSTOMER
Jorge is wonderful! He provided excellent service!!
3/14/2019
Matthew C. VERIFIED CUSTOMER
Jason was my service writer. He was very friendly, honest and knowledgeable. He was able to get my vehicle back to me in just one day after explaining my frustration with another dealer holding it for four days without even looking at it. Jason exceptional service has made this my go to dealer for service
3/14/2019
MARY G. VERIFIED CUSTOMER
Sheila’s was very friendly and helpful!!
3/14/2019
Michelle A. VERIFIED CUSTOMER
Mike Doyon is wonderful. Helpful, honest, and responsive. My other car is a BMW and I hear they are known for their service. I wish I got the level of service at BMW that Mike has provided.
3/14/2019
Carole O. VERIFIED CUSTOMER
George was amazing took very good care of my car and me
Kept me updated everyday and meet me right away when I
And explained everything that needed to be done and ask if there
Was anything I felt was not just right he is a 10 on a scale of 1-10
Thank you for a good experience
3/14/2019
Evan D. VERIFIED CUSTOMER
Told to meet Karl in AM. No Karl. Jorge was a nice guy, but no discussion with me regarding if my Jeep was doing anything that warranted being looked at. (For example, squeaking brakes - since time of initial purchase. I had to ask what a 30,000 mile checkup included. He did quickly try to tell me but didn’t know all the details. 2 and a half hours later Jorge announced to the back of my head my car was done and then walked in the opposite direction from me and didn’t point out where to pay. No explanation of what was done, no discussion of any maintenance needs for future. The cashier was frazzled and over-busy - suddenly thrusting pen in my hand and telling me to sign off. I told her I wanted to read what I was signing first. She took back the pen. I read and had to ask for the pen back. No instructions given as to when to come back - by anyone. C’mon guys; you can do better. No slight against Jorge; he did not appear trained to do that job.
3/14/2019
ANDREW W. VERIFIED CUSTOMER
Sheillah’s attitude and customer service was the best I have experienced at your dealership in all the years I have been coming for service! It was a real change from the usual pleasant but average service. She was attentive, thorough and actually cared that I got the service I need .. 5 stars! Hopefully you hold on yer as she is a difference maker!
3/14/2019
Doug S. VERIFIED CUSTOMER
Great service. Much appreciated
3/14/2019
Jordyn B. VERIFIED CUSTOMER
i was told that my battery was corroted but that it would be fine to drive still for a while. about an hour after getting home my car died and i had to have my car towed and purchase a new battery. so yeah i’m not happy with the service
3/14/2019
Sydney H. VERIFIED CUSTOMER
Sheila is a an outstanding person. I will contact her for all my appointments from here on.