Timely service and good communication from service writer
2/25/2019
Michael D. VERIFIED CUSTOMER
Great job done.
2/25/2019
DANIEL G. VERIFIED CUSTOMER
Service took 2 days longer than expected and was NOT completed!!!
2/25/2019
James M. VERIFIED CUSTOMER
Not only has the work I brought it in for not been completed(this was the 4th time for the same issue), I was overcharged by roughly $300 more than I was quoted for parts and labor for other service! It doesn't seem to matter how many times I try to explain what I need done, no one seems to care if it gets done right or how much of an inconvenience it is returning 4 times and still not completed! The service manager refuses to return calls as well. I've left several messages for him and still have never spoken with him. I have a text message from the service adviser telling me he was not at the office to handle my questions, and when I called the dealership they advised me he in fact was there. I'm ready to send a request to FCA to try to get the work done properly as it appears this dealership will not or cannot seem to get it right. Sorry but I am regretting purchasing my new vehicle from this dealership!
2/24/2019
Vanessa J. VERIFIED CUSTOMER
Charlie was great and a pleasure to work with. He kept me informed and my car was ready when he said it would be.
2/24/2019
Ron R. VERIFIED CUSTOMER
John Marin was the most helpful and responsive representative I have felt with at Airpark. I would like to acknowledge him and please pass this on. Thank you.
2/24/2019
CHRISTINA B. VERIFIED CUSTOMER
I picked up my car only to have my car damaged on the driver side front fender by somebody’s zipper scratching up my fender. Then i went around the car and the passenger side door had been damaged and had at least a 2 inch istrip of white paint as somebody whacked there car door into my car and now I have a Ding left.in the door As well I went to go and start my jeep, the jeep started however, there were no gears! the shifting device was not working and that I had not been the problem when I brought it in. So I wasted an hour commute there an hour commute home because you guys didn’t fix my car right nor did anybody test drive it to see if it was fixed correctly
2/24/2019
Brett H. VERIFIED CUSTOMER
Jason is great, I am happy to work with him.
2/24/2019
Amy R. VERIFIED CUSTOMER
I waited over 1.5 hours today for an oil change!
2/24/2019
Samantha P. VERIFIED CUSTOMER
Carl was amazing! Made me feel like he actually cared about getting my car done well.
2/24/2019
Peter C. VERIFIED CUSTOMER
Jason Valadez and the person who repaired my Jeep
were fine.
However, this was a daytime running light that was
inoperative on a new Jeep purchased last week. In addition, after purchasing the Jeep, I found a razor blade under the driver side floor mat. To
sum it up, these items should have been detected
during delivery preparation.
2/24/2019
Sharon B. VERIFIED CUSTOMER
John is always very kind and helpful
2/24/2019
Danny C. VERIFIED CUSTOMER
Overpriced, non customer service compliant.
2/24/2019
BRYAN H. VERIFIED CUSTOMER
Wait time took a little longer then usual, plus service tech broke a cover plate which is going to cost me $40.00 plus shipping but other then that it was all good thanks
2/24/2019
Michael F. VERIFIED CUSTOMER
Pleased with the prompt service I received.
2/24/2019
Gabriel D. VERIFIED CUSTOMER
Went above and beyond
2/24/2019
Patrick C. VERIFIED CUSTOMER
Derrick is really a great customer service person to have on your team. He explains what's up and gives a timeline. He's just great!