My 1st experience was not a good one.When I asked for a manager,Shawn listened to me,and went out of his way to make me satisfied,and succeeded in doing so.
Shawn is an asset to your business
2/15/2019
Dean S. VERIFIED CUSTOMER
still have the clunking noise
2/15/2019
Mark Y. VERIFIED CUSTOMER
I would like that since the service manager never called me back after the message I left him,
Also, I am in the market for a new vehicle, it would be my 4th grand Cherokee and I was going to purchase from Airpark.
2/15/2019
Gregory F. VERIFIED CUSTOMER
Jorge was polite and efficient. My dissapointment in Airpark was that the Service Department would not match a Bill Luke CJDR coupon for the same service. Bill Luke was $59.99 for a full synthetic oil change up to 5 quarts, tire rotatation and multi point inspection.
At Airpark, it was only discounted to $75 plus disposal fees and tax. My vehicle takes six quarts, but, one quart is not $15. I came here as is much closer to my house and was led to believe over the phone competitor coupons would be matched.
As stated above Jorge was accomodating and I was in and out in just over an hour which is acceptable.
2/15/2019
LEN A. VERIFIED CUSTOMER
John was great,professional, helpful and informative regarding other additional services I should consider.
However, the tech who worked on my Jeep did not completely fasten my dashboard nor did he clean off the coolant which spilled over the bottom of my engine compartment. Coolant is like paint remover and should have been rinsed off. I had to bring my Jeep back in on Saturday morning to resolve these issues. Pretty half-assed workmanship in my opinion. QC is non-existent. Don't bother contacting me, train your employees. Also, I was very impressed with a young man named Eli, he seemed to understand the importance of getting my Jeep taken care of quickly while I waited, he knew I was justifiably P.O.'d.
2/15/2019
GERALD B. VERIFIED CUSTOMER
Jorge is the Best..
2/15/2019
Dinah P. VERIFIED CUSTOMER
Excellent service today! I experienced my first ride with Uber. Love the set-up!
2/15/2019
Linda S. VERIFIED CUSTOMER
very knowledgeable and helpful.
2/15/2019
Paul M. VERIFIED CUSTOMER
Charlie was awesome
2/15/2019
CHRIS H. VERIFIED CUSTOMER
Derrick Parra handled the evaluation of my vehicle extremely well and was very professional. I’d highly recommend him.
2/15/2019
Bonnie S. VERIFIED CUSTOMER
Derek Parra was a pleasure to deal with
2/15/2019
Madison C. VERIFIED CUSTOMER
Derrick Parra at the Scottsdale dealership was truly the best employee I have ever met at a dealership. He went above and beyond trying to help me. He treated me with respect and as if I was an equal even though I am a young female and rarely receive that at dealerships. What a true gem! I cannot wait to go back to him and will recommend him to everyone! Way to go Derrick!
2/15/2019
Philip R. VERIFIED CUSTOMER
Thank you for excellent service!!
2/15/2019
Robert W. VERIFIED CUSTOMER
Did a great job in a timely manner even though I didn’t have an appointment.
2/15/2019
Brian R. VERIFIED CUSTOMER
Derrick Parra was my service advisor and his communication with me was flawless. He went above and beyond to make sure to resolve my repairs in a professional manner and felt he was always looking out for my best interest. He is indeed a valuable asset to the Airpark team!
2/14/2019
MELANIE H. VERIFIED CUSTOMER
Great service provided by my advisor thank you.
2/14/2019
Raymond B. VERIFIED CUSTOMER
Things were fixed and no problems this far.
2/14/2019
Terri L. VERIFIED CUSTOMER
Charlie was accommodating and a pleasure to work with. Made the process very easy.
2/14/2019
Neil H. VERIFIED CUSTOMER
Derrick was awesome awesome awesome!! Best service advisor I've had there ????
Thanks for keeping my baby in the best condition. Very happy to recommend you guys to anyone ????