Airpark Dodge Chrysler Jeep Ram Auto Repair Service

quick and efficient

The service tech was awesome had a really good experience I think his name was John

Based on my overall negative experience today, I would not recomend you to anyone... My initial advisor seemed disinterested and incompetent. He failed to service my my vehicle as discussed, express oil change and tire rotation, nor provide info/estimates on parts and services that I requested. I was told that due to the tire rotation the wait would be 2 hours, which was acceptable. After 2 hours in your waiting area, nicely managed by Jeff who should be commended for his outstanding service, i was informed in passing that my car was ready and to go see cashier. The friendly cashier processed payment but did not go over the services that were performed, which should be standard practice covered by advisor. Upon reviewing the invoice myself I noticed no mention of the tire rotation. Come to find out the tires were not rotated, which should have shortened the extended wait time. The cashier steered me to Carl who showed me that front tires were (incorrectly) graded a 3 and rear tires tread was 7. He said those tread #s were why the tires werent rotated which sounded like a poor made up excuse. He did not sufficiently explain or a dress the issue. I had a meeting and couldnt wait any longer and left upset for not receiving service i paid for and for wasting my time not only today but the future wait involved in having the job completed at another shop. I would like to request a full refund for today, which would be necessary in order to win back my business. Sincerely, Ryan S

Fast and friendly service!

Jason is great. I will always have my truck serviced at Airpark because of how hard he works to make sure I am satisfied.

Friendly, courteous and quick service on my oil change and tire rotation.

Jorge Landeros is the BEST person at Airpark I have ever worked with. I hope he runs the dealership someday. He is all about customer service. Give him a premotion and a raise !!

Derrick gives great customer service and always makes it easy for me to bring in my vehicle for service.

Great service today! Prompt. Courteous. Thank you.

Carl was immediately receptive, upbeat and cordial. Wait time was reasonable and staff takes time to listen to customer expectations.

Carl was very nice and helpful and my oil change/rotation was done quicker than expected.

Charlie was superb!!!

Austin Phipps was very good at keeping me informed and was constantly communicating with me on updates. He was quick and very personable. I would recommend this service center.

The job seemed quick and clean. Where is the what John said he would do. But I would think the dealership would require automobiles to be washed after service if nothing more than a quick rents in a while.

George C. was professional and helpful. Mechanic put the dash back together and looks p Great.

Change my oil rotated my tires and fixed a recall item 45 minutes got done 30 minutes before he said he would be done very impressive

Carl did an excellent job today! Thank you for your service!

Austin Phipps is the definition of customer service! He truly went the extra mile to ensure I was taken care of. Everyone was amazing especially the young ladies in the Cashier’s office on Tuesday. I couldn’t be more pleased. Thank you so much for all that your Team has done!

Derek was awesome!

Friendly, prompt service! Overall a very pleasant experience!