Austin was great to work with. Will definitely come back for service.
12/7/2018
Marc W. VERIFIED CUSTOMER
For my past 2 encounters with Airpark, my experience has been less than expected and well downright disappointing.
My last encounter from a customer service point of view was horrible. I dealt with that through survey and speaking with service management.
The current service encounter was also a disappointment. From the start George was definitely better than my last. However, I did request an oil change in addition to other services. This was not done.
In addition, When I picked up my vehicle the cashier asked me for payment for thr other services for which I brought in my vehicle. This work was approved by my warranty and the service advisor "forgot" to indicate that.
These are not really earth shattering issues by themselves...but the past 2 encounters demonstrate to me a lack of caring about customer service. In the future I will most likely Not bring my vehicle to auroral again. Unfortunate.
On my next vehicle purchase, I will most likely seek a different dealership as well. Again, unfortunate...as auroral is conveniently located for me.
12/7/2018
GUNTER S. VERIFIED CUSTOMER
Mike Doyon is terrific and I am very happy with everything Mike helped me with during my service on my vehicle!! Mike is the best at recommending exactly what needs to be done and then following through!
Thank you, GUNTER S
12/7/2018
MARJA D. VERIFIED CUSTOMER
Jorge is awesome and service work and time exactly what so was told. Great place, thank you!
12/7/2018
VAN N. VERIFIED CUSTOMER
MIKE D IS GREAT
12/7/2018
PATRICK B. VERIFIED CUSTOMER
We got our jeep back with a huge chunk of missing paint. Our calls have been unreturned all day.
12/7/2018
Rick B. VERIFIED CUSTOMER
To begin, I had to bring my car back for your service mistake. I show up and no one greets me.
I go to Mike's office and he looks at me as if I'm interrupting him! So my unresolved issue, My bluray player will not play bluray movies. It will only play regular movies but all Mike liked to say was how sticky ONE DVD was to slam me. So since the regular movie played he couldn't explain why a clean, no scratched bluray DVD wouldn't play.
Also, I had Mike speak with my husband about it and he was more polite to him. I feel that was sexist.
12/7/2018
DEB P. VERIFIED CUSTOMER
Poor communication. I dont appreciate text to tell me not to show up to get my vehicle after I just got a call to pick up. I had an appt on thursday and did not get my car back till next wednesday. I had to beg for a rental.
On 2 previous visits, you lost my car then lost my keys. There is patent disregard for customer service and lousy communication. If the other dodge place was closer, you would never see me again and I will be sharing my 3 bad experiences with whomever will listen.
While my service advisor was pleasant, he could not make up for my previous bad experiences.
12/7/2018
SUZANNE H. VERIFIED CUSTOMER
Everyone is always so helpful & nice!!!
12/7/2018
JAMES A. VERIFIED CUSTOMER
Fast friendly service
12/7/2018
Harry J. VERIFIED CUSTOMER
I have already submitted my account of my displeasure with Airpark and the service, or lack of it, I received. My opinion is that Airpark is more concerned with making money, than satisfying customers.
12/7/2018
HOWARD F. VERIFIED CUSTOMER
They have been my Dealer for some 15 + years.
12/6/2018
Michael L. VERIFIED CUSTOMER
Austin Phipps was excellent with his customer service, efficiency & explaining what was done to my truck. I really appreciated the Uber ride service .
12/6/2018
DAVID W. VERIFIED CUSTOMER
Great service as always!
12/6/2018
MICHAEL S. VERIFIED CUSTOMER
It was a great experience. Form ghe quick setup for transportation to begin done on time. The only thing that I would have liked is periodic updates but that is me and not everyone
12/6/2018
Larry S. VERIFIED CUSTOMER
Mike was great and very attentive 5 stars
12/6/2018
Karen S. VERIFIED CUSTOMER
Everyone very professional. I didn’t have to wait long. Great job.
12/6/2018
Kim S. VERIFIED CUSTOMER
John was great!
12/6/2018
MATT A. VERIFIED CUSTOMER
Great service
12/6/2018
RAVEEN S. VERIFIED CUSTOMER
Jason V goes above and beyond to take care of us. He listens, explains and communicates throughout. We appreciate his knowledge and efficiency. Thanks Jason. Raveen and Erika Sanocki.