Rusty Drewing Chevrolet Buick GMC Auto Repair Service

Gabe was so friendly and professional! He even pulled my car around for me when my work was complete.

I brought my Youkon in for an oil xhange and tire rotation. A nail/tack was in my tire. They noticed it while changing the tire. Air was leaking from the tire. Got a new tire! Excellent workers at Rileys!

Gabriel was great to work with. He kept me updated on the status of my vehicle as it was being repaired, excellent customer service! 10/10

Had appointment at 0730. I got there early. The service writer knew I would be waiting for the vehicle. At 0900 I went to service desk to check on vehicle. After waiting 10 minutes at the desk finally a fellow asked if I needed help. I asked about the vehicle status. He said scheduler had it on his list. I asked if anyone had looked at it at all. He left again and said nothing had been looked at yet. I left as I did not know if they would even look at it at all or give me any status updates. I will likely not use your service department unless there is no other option.

Service was great! It was completed earlier than promised. Very courteous and professional.

Gabriel was very friendly and I had no issues checking in or checking out. What I have been frustrated with the last couple of times I have come to Riley to get an oil change is that my wait has been extremely long! Today I had a 9:30am appointment and Gabriel informed me that they were already an hour to an hour and a half behind. So, after having a 9:30am appointment, I didn’t end up leaving until 11:15. That is pretty frustrating as a customer who has to wait that long for a basic oil change. I want to continue bringing my vehicle to Riley but the wait times can/should be looked at. I appreciate the friendly service by Gabriel today.

Everyone went above and beyond today to help me. Awesome team effort!

I made an appointment for wednesday at 9:15 dropped my car off at 7:30 wasn’t done. I never got a call. I called at 5:00 asking about it. They said they would get to it tomorrow. I couldn’t leave it I was going away for the weekend. I was disappointed in the service.

I made an appointment for wednesday at 9:15 dropped my car off at 7:30 wasn’t done. I never got a call. I called at 5:00 asking about it. They said they would get to it tomorrow. I couldn’t leave it I was going away for the weekend. I was disappointed in the service.

Very professional

Gabriel helped me and kept me informed about parts arrival, scheduling repairs and notified me when work was completed.

Glad to see you up and going

Excellent work on an unusual job

Appreciated the helpful staff and comfortable waiting area

left oil residue on frame has oil spot on floor in garage 2nd time this has happened need to wipe off before sending car out

I took my truck in last Tuesday... Initially asked for a tire balance and then had them remove it from the worksheet. Ended up getting one anyway because Daniel didn't actually remove it. Truck didn't get tires rotated on one side. Took truck back and all Daniel could say say was I'll get the manager. Technician admitted to messing up, accidents happen. I have new tires and one was getting badly worn on the outside so I got an alignment. When I went to pick up my truck I asked for the alignment report. Daniel said I'll just email it to you. Never got it so ended up requesting it through the website. Daniel did forward it to me without a word said, just forwarded. From what I can tell from the report my alignment was fine (despite Daniel saying it was badly out). I emailed back and asked him if they found other reasons why my tire was wearing so badly. Well that was Thursday and still no response. Tried calling Toyota since they did the alignment and they wouldn't answer any questions saying I had to talk to the Chevy side. Overall I'm dissatisfied with the quality and customer service. I'm also not a fan of being forced to only deal with Daniel since he started the original service procedure. Obviously he is not interested in follow through with his job and being forced to only deal with him is not helping my viewpoint.

Mr Martinez went “above and Beyond”;providing excellent service. He took the time to check to see if my truck could be serviced when my engine oil low message came on as I pulled in the service bay. Thank you, thank you Riley Service Department and especially you, Mr Martinez!

Excellent service from Kayle Ballew !!

I was entirely satisfied with the service, as usual.

Only thing is I had had a appointment for 1 pm. Got there at 12:50. I finally got up to check on my car at 2:50 pm. Close but not quite. So 2 hrs for oil change, check and top off all fluids, replace filter and rotate tires. But I think they were short handed today.