Rusty Drewing Chevrolet Buick GMC Auto Repair Service

Great job!! Very happy with the job

Kayle was terrific, just a little disappointed I was not able to complete everything in the same day. I am pleased with the service provided by Kayle.

Maintenance work completed in a timely manner. My advisor was very helpful.

We appreciate Marshall Macormic. He is the main reason we always come to Riley Chevrolet. He listens to what we are looking for and meets our needs quickly and professionally. We also appreciate how well organized all the paper work is. Everything is explained to us and all forms are ready to be completed with efficiency.

Great job. Thanks.

He managed a last minute appt for us as we were passing through town coming from a 1300+ mile trip heading back to the lake. Wait time was less than expected so we arrived home early. Thank you all.

As always, excellent customer service. Friendly saff.

I had a scheduled appointment for oil and filter change and tire rotation. It took over 90 minutes.

Unfortunately, the service adviser I had was not friendly. My vehicle was left unlocked when I walked out to get in it making me think it was left unlocked all day and all night while it sat there for two days. The technician left some tag scrapings on the dash and left the service plastic floor mat in the vehicle as well. It would be nice to be greeted with a smile and it would be nice if the vehicle was at least as clean at pickup as when it was dropped off. Repairs are expensive and when Riley misses the mark on the small things like inspections, it makes me question whether I want to take it in for the large things like costly repairs and maintenance. For example, I need to replace the oil pump, flush the radiator and tune up or completely replace the A/C unit. But, after experiences like this, I may deal with the hassle and do those repairs myself. I have seen the cost of your repairs and they are too high for this level of service. What is interesting is that when I take my Toyota Sienna to Riley Toyota the level of service much better. I would think both dealerships would be close in the level of service being that they are owned by the same family, but they are not. It is for these reasons that I was not satisfied with my experience at Riley Chevrolet. Your loyal customer, Jason Cracraft

My Tahoe was supposed to be back by 4pm and it finally arrived at 4:50 despite 4 calls to the service dept where they either didn't know where my car was or said it was on it's way. I was late picking up my kids from school which resulted in a $20 fine for after school care. I was livid!

Thank you for the prompt service when I didn't have an appointment, just a immediate problem.

All personnel were very professional and polite especially since I had to change my appointment time at the last minute

We were making a long trip today and discovered a headlight out last night. The guys at Riley’s got my Acadia right in and had me on the road within 30 minutes! Thank you so much Sam and the technician!

Good job

Sam Landrum went above and beyond in customer service. I really appreciate the extra effort he gave in helping me out. He deserves regognition and an bonuses your oganization can award him with.

Got me in when they said. Device writter was very nice to deal with. Thank you. Phil Harris

Great customer service as always!

Individual wanted brake fluid on engine while servicing brake reservoir. I would also like to know the difference between the color of clean fluid and dirty fluid. Thank you.

Joshua is an asset to you.

Excellent service & communication. Loved the text updates. Sam was awesome with communication & customer service.