Shelby offered exceptional service as usual. Job well done Shelby!!
12/16/2018
Cristifer D. VERIFIED CUSTOMER
Original complaint was a noise/vibration in engine compartment. The diagnosis was a bad motor mount. The defective mount was replaced and vehicle was released as fixed however the original problem still exists. Apparently the vehicle was not checked to verify that the original issue was resolved. Now for trip three to the dealership for this repair.
12/14/2018
James N. VERIFIED CUSTOMER
Always appreciate the service!
12/14/2018
Shirley G. VERIFIED CUSTOMER
Very professional and competent.
12/14/2018
Charles J. VERIFIED CUSTOMER
They do a great job there and treated me great.
12/14/2018
Becky L. VERIFIED CUSTOMER
Shelby was very informative and helpful and stuck with me till we/he had an the problem finally fixed!
12/14/2018
John M. VERIFIED CUSTOMER
Kayle is awesome!! Always friendly and polite!! Great working with him.
12/14/2018
Richard B. VERIFIED CUSTOMER
Riley Cadillac always a great place to wait while my vehicle is being serviced. It was also good to visit with my friend Dennis Lohe, he sold the CTS to me on October 31st 2014.
Thanks,
Richard
12/13/2018
Norbert D. VERIFIED CUSTOMER
tech got us out on time and was very nice.
12/12/2018
James C. VERIFIED CUSTOMER
Kept me informed of progress
12/12/2018
Marianne E. VERIFIED CUSTOMER
Only comment, expected vehicle pick up around 9 am or so and vehicle picked up after 11:30am. All went smoothly after that.
12/11/2018
Sandra K. VERIFIED CUSTOMER
It would be nice if you were greeted as you are getting out your vehicle.
12/11/2018
Danny E. VERIFIED CUSTOMER
No repairs made
12/11/2018
Barbara Q. VERIFIED CUSTOMER
Very helpful service personnel.
12/9/2018
Robert B. VERIFIED CUSTOMER
Kayle was very professional with the repair, and keeping me informed about what was going on as the repairs were being done.We have purchased several vehicles from Rileyover the years. At first sales service was great , it had seem to my wife and I You all had lost the personal touch , just sell the vehicle and move on. It is good to see maybe that all is going back to the good way again.
Thanks again Bob Blackburn
12/9/2018
Jerry P. VERIFIED CUSTOMER
????????
12/8/2018
Renee H. VERIFIED CUSTOMER
Only concerns were first, we receive notification from Riley we have a $50 credit to use and yet it wasn't applied to our service bill. Secondly, it seems counterproductive to purchase a heavy duty vehicle from the dealership and yet when the truck has issues during heavy duty use the dealership isn't equipped to help resolve the issue. For example, the truck makes terrible, clanking metal on metal noises when towing any type of trailer. However, unless we haul a trailer the two hours to the dealership, the service department can't hear it. It feels dangerous to us to pull a trailer with it making the noise, especially on a 2 hour one way trip.
12/8/2018
Sarah K. VERIFIED CUSTOMER
I came by late morning and was out by 10:00am and was able to get on the road and get to my appointment. Thanks so much!
12/8/2018
Douglas W. VERIFIED CUSTOMER
Kayle is always friendly, helpful, knowledgeable and professional! All the service employees are great to work with at Riley’s!