They took care of the mechanical and rectified a previous mechanical misdiagnosis. It was done correctly and they worked diligently to find the problem
5/18/2018
Trey K. VERIFIED CUSTOMER
Kayla did a very good job, very professional
5/18/2018
Mark K. VERIFIED CUSTOMER
Great service received from Shane Patterson and the Riley service team. Thank you!
5/18/2018
Theresa U. VERIFIED CUSTOMER
I was told to expect to spend an hour for oil change and tire rotation, but I was there more than 90 minutes. They told me I needed a cabin air filter, but didn't have one on hand. I wish there had been a way to check availability before tying up my time. I think this might be a management issue more than an issue with the tech or service advisor.
5/18/2018
Carol Ann. VERIFIED CUSTOMER
A small amount of oil leaked on my garage floor. Do I need to be concerned?
5/17/2018
Anita B. VERIFIED CUSTOMER
Received an oil change with included a multi-point inspection & fluid analysis. My windshield wiper fluid was & continues to be completely empty. Which tells me the fluids were "not" checked. Also makes me doubt the inspection also was not done. :(
5/17/2018
Gayle C. VERIFIED CUSTOMER
Service is always personal and professional! The best!!
5/17/2018
Tracy H. VERIFIED CUSTOMER
After picking up Tahoe and driving across town I could smell something hot. Rear hubs/rotors? were smoking, called and had vehicle towed back to service shop. Vehicle was scheduled for an oil change and tire rotation, don't know why hubs would of been smoking???
5/17/2018
Carol U. VERIFIED CUSTOMER
I was thinking this evening that I should write a letter to Riley's. Several people helped me today. As always, it seems that everyone there is more than willing to please me as a customer. We've bought several vehicles at Riley's and the service department is a very bug reason we keep returning. Pat your employees on the back.
5/17/2018
Carol D. VERIFIED CUSTOMER
Prompt and courteous services
5/17/2018
Brian M. VERIFIED CUSTOMER
Dustin is a fine young man knowledgeable in all aspects of customer service and he's also excellent in arts and crafts
5/16/2018
Shelly A. VERIFIED CUSTOMER
Cody listened to my concerns and was VERY understanding. I really appreciated that and the fact that he took extra care with my vehicle. I am confident this was the BEST service I’ve gotten at Riley. Thanks so much Cody!
5/16/2018
Renice A. VERIFIED CUSTOMER
Happy with the service
5/16/2018
James P. VERIFIED CUSTOMER
Service staff was very friendly,and informative, as always. Keep up the great job!
5/15/2018
Walter K. VERIFIED CUSTOMER
Was treated very well. Been coming there for 10 years. Bought the car there. Actually no one else has ever serviced it.
5/15/2018
Corrine B. VERIFIED CUSTOMER
Everything was great - timely, efficient and complete! Thanks!
5/15/2018
Gerald H. VERIFIED CUSTOMER
very please with shelbys service. job well done and timely
5/15/2018
James B. VERIFIED CUSTOMER
Appointment made and work performed on time
5/15/2018
Carol C. VERIFIED CUSTOMER
Everyone at Riley has always been super friendly and helpful to us!