I brought my truck in for its first service and on the tire rotation all four wheels were damaged in the process. I discussed with the service tech before the service even started to make sure this would not happen and if so if it would be warrentief because I was concerned with the handling of the wheels since they are a special wheel for the High Country truck and my biggest fears happened and all four were damaged! I am still waiting on a call back because they said they were going to be replaced and ordered and I still have not been called back.
5/9/2018
June W. VERIFIED CUSTOMER
I was a little concerned with the process in that I had a 9:00 appointment and arrived at 8:30 a.m. I told Shane I needed to know something before 12:00 as I was going to shop and run errands with my friend and she needed to get home
Before 3:00! He assured me it would not be a problem and he would call me as soon as they found the problem. By 1:30 I still had not received the call! I called and they told me another hour! I went over after we had finished our shopping at 2:30 and was told it would take another half hour! I do not hold this against Shane
but it seems I was put back in line behind others that were at Riley
waiting on their cars on the property! This does not seem right since I had an early appointment for a reason. They were very busy and I can relate to that
But I was there early and had an appointment! Something you may need to rethink in the future!
I always have excellent service when having my car serviced! That is why this
was so out of the ordinary!!
5/9/2018
Rayma A. VERIFIED CUSTOMER
Everyone is always so professional and kind. I've never had a bad experience. Thank you!
5/9/2018
Charla E. VERIFIED CUSTOMER
Kayle listened to my problem when I brought my car in for the appointment. He kept me posted on the work.
The team had my car ready so I did not have to miss work tomorrow.
The car sounded terrible when I took it in and sounds & runs fine after.
5/9/2018
Brian M. VERIFIED CUSTOMER
As always top notch service.
5/8/2018
Scott W. VERIFIED CUSTOMER
Loved the friendly quick service this morning!!
5/8/2018
Jamie C. VERIFIED CUSTOMER
They always go above and beyond to get my car done or make sure I have a car to drive
5/6/2018
Jennifer K. VERIFIED CUSTOMER
Shane is very helpful and does his best to make his customers happy. I appreciated him looking up tire prices.
5/5/2018
Lila T. VERIFIED CUSTOMER
Dustin always takes excellent care of the service to my car. I trust what he tells me needs to be done.
5/5/2018
Gerald H. VERIFIED CUSTOMER
Mr Shelby Carder was experienced in performance in the best of his knowledge on my baby GMC,I thank him in his performance
5/4/2018
David G. VERIFIED CUSTOMER
AWESOME customer service. Have NEVER been surprised or disappointed. Thank you all so much
5/4/2018
Benjamin S. VERIFIED CUSTOMER
Kayle did a great job as always keeping us updated with the status of the vehicle.
5/4/2018
Joan Q. VERIFIED CUSTOMER
Quick and good service, thanks for this
5/4/2018
Joann R. VERIFIED CUSTOMER
I appreciate the thorough & timely service I received.
5/3/2018
Robert P. VERIFIED CUSTOMER
Excellent help, very knowledgeablewill be making appointments with riley if possible because of the experience
5/3/2018
Joel M. VERIFIED CUSTOMER
Don’t know what the bill I received there yesterday is for. Document 617-3024 for $98.47 on 4/07/18. Account number 521428
5/3/2018
Joan J. VERIFIED CUSTOMER
I could not have asked for better service. From the first minute I was treated with respect. The professionalism of everyone I came in contact with was consistently high. Obviously, I am a very satisfied customer.
5/2/2018
Glendon B. VERIFIED CUSTOMER
Cody was quick and professional in resolving my problem.