I was told when I brought my car in that I would get updates via text and I should feel free to text with any questions or concerns. This rpocsx to be useless. I sent a question and got back a response that just said my vehicle was in good hands. After that I got no further response to questions. Finally my husband had to call to get an update.
3/7/2018
Jeffrey A. VERIFIED CUSTOMER
He did a great job
3/7/2018
Randy S. VERIFIED CUSTOMER
Had a great time while waiting. Looked at new trucks and was asked if I need help many times . Had hot coffee and a clean place to wait . My truck was
brought to the door for me ready to go . Thanks Randy S
3/7/2018
Steven B. VERIFIED CUSTOMER
Great job!
3/6/2018
Robert L. VERIFIED CUSTOMER
Job welldone
3/6/2018
Michelle W. VERIFIED CUSTOMER
I appreciated my car getting finished in the time he said. I also like the convenience of getting calls and texts when my car was ready. Thanks for taking care of my car and being efficient and on time!
3/5/2018
David S. VERIFIED CUSTOMER
Thank you! I would be happy to complete. Cody Carder and Riley's was and always is fantastic!
3/4/2018
Paul S. VERIFIED CUSTOMER
Your service department was good to work with and they are very knowledgeable about solving the troubles with my vehicle
3/4/2018
Roger S. VERIFIED CUSTOMER
Dustin was professional and had a good attitude towards his job. He is an asset to your dealership.
3/3/2018
Edward K. VERIFIED CUSTOMER
Job was done quickly and professionally. I was kept up to date on the progress. Very pleased.
3/3/2018
Joseph K. VERIFIED CUSTOMER
Kept me informed on my vehicle
3/3/2018
Patricia K. VERIFIED CUSTOMER
Very courteous and helpful
3/2/2018
Jason B. VERIFIED CUSTOMER
Vehicle was late being returned. Oil sensor and tire pressure sensors were not reset. Sticker in windshield said I needed to change oil again in 1,000 miles. Tire pressure was not checked, had to make second visit next day to resolve issues.
3/2/2018
Alan J. VERIFIED CUSTOMER
Being that my name is not Alan, it’s Tameika, the owner of the vehicle, was a little disheartening to know that the whole staff would rather talk to a male than a female. The lack of knowledge that a female can know something about cars is a threat to the male ego, but that is clearly grounds for discrimination and sexism. I never took it there I kept making it known that I was handling the all the communication about my vehicle, but there was no communication until I had to call and drag it out and then call to speak to a manager to get definitive answers. The whole service department needs a lesson in customer service and communication. You can’t have a good repore with your customers if the communication is lacking. When you have a new employee make sure they have been trained properly in all areas and have someone shadow them until they know the ins and outs regarding how to make and take orders and do the billing. A key to any great relationship or service is COMMUNICATION no matter what!
3/1/2018
Gary S. VERIFIED CUSTOMER
Quick service
3/1/2018
Dean A. VERIFIED CUSTOMER
Went well . I did an early oil/filter change to get initial metal out of new engine. And the service dept did torque the drain plug. I encourage you to make that a standard practice at your dealership. That is the professional way to change the oil.
3/1/2018
Beverly H. VERIFIED CUSTOMER
I am very happy with the service I received. Thanks for doing such good work!
3/1/2018
Lynda L. VERIFIED CUSTOMER
My only problem was that it took a lot longer than they said
2/28/2018
Tim N. VERIFIED CUSTOMER
Work was completed on time and staff were very professional and friendly